Customer Service Representative
2 months ago
At RATP Dev USA, we are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services to our clients.
Key Responsibilities:- Collaborate with routing specialists and schedulers to optimize routes and ensure efficient service delivery.
- Review and respond to all incoming calls, confirming details with clients and reviewing reservations two weeks in advance.
- Discuss client availability and review online reservations to ensure seamless service delivery.
- Field incoming calls for exact day requests, ensuring availability and examining possible route changes.
- Initiate outbound calls to city connect and access to troubleshoot and resolve potential pick-up problems.
- Ensure service on missed pick-ups by coordinating driver movement in the field.
- Assist in determining daily driver staffing levels to provide the best mix of responsiveness and productivity.
- High school diploma or GED.
- Minimum of two years of general work experience, including driving experience and customer service experience.
- Must be a minimum of 18 years of age.
- Must have been a licensed driver for at least two years.
- Ability to work under time constraints and deadlines.
- Problem-solving and analytical abilities.
- Good computer skills.
- A valid driver's license.
- No criminal convictions or DWI, DUI, assault, or possession.
- Vacation time.
- Sick time.
- Life and accident insurance.
- Medical, dental, and vision insurance.
- Wellness program.
- Retirement savings plan (401(k)).
We are an equal opportunity employer and welcome diversity to our teams.
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