Customer Service Representative
4 weeks ago
At RATP Dev USA, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our operations staff, you will play a critical role in ensuring the smooth delivery of our services.
Key Responsibilities:- Collaborate with routing specialists and schedulers to optimize routes and ensure timely service delivery.
- Respond to incoming calls, confirming all details with clients and reviewing reservations two weeks in advance.
- Discuss client availability and examine possible route changes to ensure seamless service.
- Troubleshoot and resolve potential pick-up problems before they result in service issues.
- Coordinate driver movement in the field to ensure service on missed pick-ups.
- Assist in determining daily driver staffing levels to provide the best mix of responsiveness and productivity.
- High school diploma or equivalent required.
- Minimum of two years of general work experience, including driving experience and customer service experience.
- Valid driver's license and clean driving record required.
- Excellent communication and problem-solving skills.
- Vacation time and sick leave.
- Life and accident insurance.
- Medical, dental, and vision insurance.
- Wellness program.
- Retirement savings plan (401(k)).
We are an equal opportunity employer and welcome diversity to our teams. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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