Customer Service Representative
3 weeks ago
The Customer Care Representative plays a vital role in ensuring exceptional customer experiences at Genova Diagnostics. This dynamic individual will interact with customers via phone, email, or fax to address inquiries, resolve issues, and maintain customer loyalty and satisfaction.
Key Responsibilities- Treat customers with friendly, authentic, and compassionate professionalism
- Utilize strong interpersonal skills to identify customer needs, solve problems, and generate satisfaction
- Provide accurate information and proactive education
- Advocate on customers' behalf whenever appropriate
- Communicate clearly, concisely, and confidently through various media
- Contribute to a team culture of swift responses to customer needs
- Keep commitments to customers and colleagues
- Collaborate with team members as needed, including documentation where appropriate
- Treat all co-workers with the same friendly professionalism as customers
- Advocate for changes to policy, procedure, and practice on behalf of customers
- Know, understand, and follow all department and corporate policies and applicable laws and regulations
- Adhere to a schedule that may be different from day to day, between 8am and 8pm
- Maintain proficiency in at least one primary department discipline
- Associate's Degree or similar education
- Comparable professional or service experience may be considered
- Experience in healthcare service, billing, or a contact center environment is preferred but not required
- Strong grasp of professional English
- Ability to type 40 wpm with 97% accuracy
- Strong note-taking and organizational skills
- Proficiency with the Windows operating system environment and fundamental computer terms, concepts, and skills
- Proficiency or certification in Microsoft Office applications, particularly Outlook
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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