Service Desk Associate

5 days ago


Frederick, Maryland, United States Planet Fitness Full time
Job Title: Service Desk Overnight

At Planet Fitness, we're passionate about creating a welcoming and inclusive environment for our members and guests. As a Service Desk Overnight Associate, you'll play a vital role in ensuring our clubs run smoothly and efficiently.

Key Responsibilities:
  • Provide exceptional customer service to members and guests, responding to their needs and concerns in a timely and professional manner.
  • Monitor club access, answer questions, and handle member and guest complaints in a fair and respectful manner.
  • Sell memberships, process transactions, and maintain accurate records.
  • Operate the Point-of-Sale system, collect balances on past due accounts, and perform other administrative tasks as needed.
  • Ensure the cleanliness and organization of the service desk area, including the maintenance of equipment and supplies.
  • Collaborate with other team members to achieve club goals and objectives.
Requirements:
  • High school diploma or equivalent preferred.
  • Previous customer service and sales experience a plus.
  • Basic computer literacy and ability to learn new systems.
  • Excellent communication and interpersonal skills.
  • Ability to work well in a fast-paced environment and adapt to changing situations.
What We Offer:
  • A positive and professional work environment.
  • Competitive pay and benefits package.
  • Opportunities for growth and development within the company.
  • A fun and supportive team environment.

We're an equal opportunity employer and celebrate diversity and equity in our workplace. If you're passionate about delivering exceptional customer service and working in a dynamic environment, we encourage you to apply for this exciting opportunity.



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