Service Desk Associate

5 days ago


Frederick, Maryland, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.

Key Responsibilities
  • Provide excellent customer service to members and guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Monitor club access and ensure that members and guests are aware of our policies and procedures.
  • Answer phone calls and respond to inquiries from members and guests, providing information and assistance as needed.
  • Sell memberships and process transactions, ensuring accurate and efficient handling of customer payments.
  • Organize and maintain the customer service front desk, ensuring that all necessary materials and equipment are available and easily accessible.
  • Schedule appointments for fitness training sessions and complete checklists to ensure that all tasks are completed efficiently.
  • Perform beginning of shift and end of shift procedures, including cleaning and maintaining the facility and equipment.
  • Demonstrate a commitment to diversity, equity, and inclusion, embracing the contributions of all team members and promoting a positive and inclusive work environment.
Requirements
  • High school diploma or equivalent preferred.
  • Previous customer service and/or sales experience preferred.
  • Previous cleaning/maintenance experience preferred.
  • Basic computer literacy and ability to operate Point-of-Sale system.
Physical Environment and Requirements
  • Primarily indoor environment with normal exposure to light, sound, heat, and cold.
  • Ability to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach.
  • Ability to frequently move, lift, push, pull, carry at least 60 lbs.
  • Exposure to standard cleaning fluids and chemicals.

We offer a competitive salary and benefits package, including a 401K retirement fund with discretionary employer match, regular involvement in community outreach events, and a free employee Black Card membership. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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