Front Desk Associate

1 month ago


Prince Frederick, Maryland, United States TNT Strong Fitness Center Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at TNT Strong Fitness Center. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a positive member experience, and contributing to the overall success of our club.

Key Responsibilities
  • Provide top-notch customer service to members and guests, ensuring a friendly, welcoming, and supportive environment.
  • Ensure accurate and timely check-in and billing processes for members.
  • Assist with membership sales, promotions, and events.
  • Maintain a professional and organized workspace, adhering to club standards.
  • Collaborate with other team members to achieve department and club goals.
  • Stay up-to-date on club policies, procedures, and promotions to provide accurate information to members.
  • Perform other duties as required to support the front desk team and club operations.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience, preferably in a fitness or hospitality setting.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks effectively.
  • Proficiency in Microsoft Office and club software systems.
  • Passion for delivering exceptional customer service and contributing to a positive member experience.
What We Offer

TNT Strong Fitness Center offers a competitive hourly rate, opportunities for professional growth and development, and a dynamic work environment that values teamwork and customer satisfaction.



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