Technical Support Specialist for Audiovisual Systems

6 days ago


New York, New York, United States NYC Health Hospitals Full time
Empowering Healthcare Excellence

New York City Health + Hospitals (NYC H+H) is a leading public healthcare system in the United States. Our mission is to deliver high-quality care services, without exception, to over one million New Yorkers annually across the city's five boroughs.

We are seeking a skilled Technical Support Specialist for Audiovisual Systems to join our team. As an integral part of our Information Technology department, you will play a critical role in resolving technical issues and ensuring seamless audiovisual operations for our staff and patients.

The ideal candidate will possess strong analytical skills, excellent communication abilities, and experience with audiovisual systems. You will work closely with our vendors, EITS teams, and other stakeholders to integrate and manage conference space technology, patient TVs, and digital signage systems.

Key Responsibilities:
  • Provide technical support for audiovisual systems, including troubleshooting, maintenance, and configuration.
  • Manage conference spaces, including setup, coordination, and technical assistance.
  • Collaborate with vendors and EITS teams to integrate and manage audiovisual systems.
  • Ensure optimal performance of end-user workstations and resolve desktop-related issues.
  • Perform system analysis, research, and remediation of technical issues.

Requirements:
  • Bachelor's degree in a relevant field or equivalent experience.
  • 2+ years of experience in technical support, preferably in a healthcare setting.
  • Excellent analytical, communication, and problem-solving skills.
  • Familiarity with Active Directory, DNS, TCP/IP protocols, and EDP applications.
  • Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.

What We Offer:
  • A competitive salary range of $80,000 - $110,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement savings, and loan forgiveness programs.
  • Ongoing professional development opportunities and college tuition discounts.
  • A dynamic and supportive work environment with a team of experienced professionals.


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