Technical Systems Support Specialist

6 days ago


New York, New York, United States Blake Smith Staffing, LLC Full time

Job Title: Technical Systems Support Specialist

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About the Job:

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This full-time position is based in a professional office environment. As a Technical Systems Support Specialist, you will be responsible for delivering top-notch IT support and services to our clients. You will work closely with a global team to implement consistent IT standards and procedures, ensuring high levels of security and system availability.

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Responsibilities:

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  • Provide technical support for IT hardware and corporate software, including prioritizing and responding to service requests according to internal procedures.">
  • Use Global Service Desk software to manage workload and update service requests with detailed resolutions.">
  • Assist users on IT corporate software and provide new hire orientation on IT standards and processes.">
  • Maintain the internal Wiki with procedures, documentation, and knowledge base with issue resolution.">
  • Operate video conferencing equipment and setup VC meetings upon request.">
  • Provide mobile device support for Android/iOS and experience with provisioning service and coordinating with carriers.">
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Requirements:

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  • 7 or more years of experience in technical field support, help desk, and administration roles in IT.">
  • Excellent technical skills with minimum 2-7 years' experience with server virtualization (VMware 6.X), desktop virtualization (Citrix 7.12), network administration with Windows 7, Windows Server 2012, MS Exchange 2010, Active Directory environment, and LAN/WAN Cisco VoIP networks.">
  • Organized and detail-oriented self-starter with excellent client service and interaction skills.">
  • Strong problem-solving skills with an emphasis on quick problem resolution.">
  • Experience providing mobile device support for Android/iOS and experience with provisioning service and coordinating with carriers.">
  • Good knowledge of IT standards, practices, principles, and security aspects.">
  • Cisco, Citrix, and VMware certifications a plus.">
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Estimated Salary: $80,000 - $100,000 per year



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