Technical Systems Support Specialist

3 weeks ago


New York, New York, United States Phaxis - Technology Full time
Job Summary

We are seeking a highly skilled Technical Systems Support Specialist to join our team at Phaxis - Technology. This is a fantastic opportunity for an experienced professional to leverage their technical expertise and passion for delivering high-quality support solutions.

About the Role

This role is ideal for someone who enjoys working in a dynamic environment, supporting multiple projects and collaborating with cross-functional teams to drive business success.

Key Responsibilities
  • Providing expert-level technical support for enterprise systems, ensuring seamless operation and minimizing downtime.
  • Gathering and documenting requirements from stakeholders, facilitating effective communication and collaboration.
  • Utilizing proficiency in database management, SQL, and data analysis/reporting tools to drive insights and inform decision-making.
  • Leveraging experience with cloud platforms (AWS, Azure, Google Cloud) and scripting languages (Python, PowerShell) to automate and streamline support processes.
  • Collaborating with colleagues to develop and maintain industry-standard platforms (Netsuite, Shopify), ensuring strong understanding of integration and support requirements.
  • Mentoring junior team members, fostering growth and development within the team.
About You

To succeed in this role, you will need:

  • Proficiency in database management and SQL, with experience in data analysis and reporting tools.
  • Demonstrated experience in cloud platforms, including knowledge of cloud-based application support and infrastructure management.
  • Strong skills in scripting languages, such as Python or PowerShell, with ability to automate and streamline support processes.
  • Experience with industry-standard platforms, with strong understanding of their integration and support requirements.
  • Proven leadership abilities, with experience mentoring and developing junior team members.

In return, we offer a competitive salary of $85,000 - $110,000 per year, depending on experience.



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