Power System Technical Expert

1 day ago


New York, New York, United States Volta Power Systems Full time
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Volta Power Systems. As a key member of our support team, you will be responsible for providing technical phone support to OEMs, dealerships, and end-user customers.

The ideal candidate will have a strong background in mechanical engineering or electrical engineering and experience in customer service. You will work closely with our team to ensure that customers receive prompt and effective support for their Volta systems.

Responsibilities:

  • Monitor and answer incoming phone calls and emails during standard working hours
  • Coordinate with other team members to ensure calls are monitored over the lunch hour
  • Obtain and document detailed information about each failure in the online ticketing system
  • Initiate Return Merchandise Authorization (RMA) for nonconforming material found during diagnosis

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Salary Estimate:

The salary for this position is estimated to be around $75,000 - $95,000 per year, depending on experience.



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