Technical Power Systems Specialist
3 days ago
Volta Power Systems is a leading provider of advanced energy solutions built with automotive-grade lithium-ion technology. We empower our customers with custom solutions that meet environmental goals, drive profitability, and enhance end-user experiences like no other system can.
This Technical Support Specialist position offers a unique chance to join a dynamic team and contribute to the success of our business. As a valued member of our support team, you will play a crucial role in delivering exceptional customer service and technical assistance to our customers.
Key Responsibilities:
- Provide technical phone support to OEMs, dealerships, and end-user customers, responding to their service and support needs in a timely and professional manner.
- Work collaboratively with other team members to ensure seamless call coverage and effective issue resolution.
- Utilize our online ticketing system to obtain and document detailed information about each failure, facilitating efficient diagnosis and resolution.
- Collaborate with OEMs, dealerships, technicians, and end-users to evaluate and diagnose Volta systems, components, and applications remotely, utilizing decision trees to ensure consistency with Volta standards.
We offer a comprehensive compensation package, including:
- A competitive salary of $70,000 per annum, commensurate with experience.
- 401(k) matching, dental insurance, health insurance, life insurance, paid time off, retirement plan, vision insurance, and an 8-hour shift schedule from Monday to Friday.
Schedule: 8 hour shift, Monday to Friday. Willingness to travel is preferred (25% of the time). Work Location: In person.
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