Technical Support Specialist

23 hours ago


New York, New York, United States Mindlance Full time

Job Title: Technical Support Specialist

Estimated Salary: $55,000 - $65,000 per year

We are seeking a highly skilled Technical Support Specialist to join our IT team at Mindlance. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and performing routine maintenance tasks.

Responsibilities:

  • Provide technical support to end-users via phone, email, or in-person
  • Troubleshoot hardware and software issues on desktops, laptops, and mobile devices
  • Perform routine maintenance tasks, such as updating software and installing new equipment
  • Collaborate with the IT team to resolve complex technical issues

Requirements:

  • Bachelor's degree in Computer Science or related field
  • 3+ years of experience in technical support or related field
  • Excellent communication and problem-solving skills
  • Familiarity with Windows operating systems and Microsoft Office software

Benefits:

  • Health insurance
  • 401(k) plan


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