Electrical Systems Support Specialist

3 days ago


New York, New York, United States Volta Power Systems Full time
Job Overview

We are seeking a highly skilled Electrical Systems Support Specialist to join our team at Volta Power Systems. As a key member of our support team, you will be responsible for providing technical phone support to OEMs, dealerships, and end-user customers.

The ideal candidate will have a strong background in mechanical engineering or electrical engineering and experience in customer service. You will work closely with our team to ensure that customers receive prompt and effective support for their Volta systems.

The salary for this position is estimated to be around $65,000 - $85,000 per year, depending on experience.

Responsibilities:

  • Provide technical phone support to customers during standard working hours
  • Coordinate with other team members to ensure calls are monitored over the lunch hour
  • Initiate Return Merchandise Authorization (RMA) for nonconforming material found during diagnosis
  • Collaborate with Warranty Administration and Quality Departments to document RMAs in the ticket management system

Perks of the Role:

  • Work with kind and knowledgeable team members
  • Career advancement opportunities in a growing company
  • New challenges and opportunities to make an impact
  • Employee engagement events throughout the year
  • Volunteer opportunities in the community as a team

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday


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