Customer Service Representative

4 days ago


Long Beach, California, United States Caliber Sourcing Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As the first point of contact for our customers, you will be responsible for providing exceptional support and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Assist customers via phone, live chat, email, and SMS/Text
  • Take orders, answer questions, and help customers with their needs
  • Engage with customers to resolve issues and provide solutions
  • Manage customer inquiries through platforms like Amazon, and other third-party applications
  • Track returns, customer complaints, and other important customer metrics

Requirements:

  • A high school diploma or equivalent, with some related experience preferred
  • Able to read, write, and communicate clearly
  • Basic math skills to handle customer orders and inquiries
  • Comfortable with database and internet software, as well as word processing tools
  • Strong multitasking abilities

What We Offer:

  • 16-18 Hourly Wage
  • A dynamic and supportive work environment
  • Opportunities for growth and development

Redbarn Pet Products is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.



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