Customer Service Representative Specialist
5 days ago
At Deutsche Bahn, we are seeking a highly skilled Customer Service Representative Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:- Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
- Interact with management and warehouse personnel to establish service criteria and meet customer requirements
- Follow up with customers and other departments to resolve invoice problems and discrepancies
- Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
- Audit air bills for completeness and accuracy. Research and maintain filings of air bills
- Reconcile driver pickup and delivery manifests
- Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
- Record damaged shipments and misrouted freight on applicable reports
- Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests
- High school diploma or equivalent required
- Generally prefer 5 years of experience
- Proficient with Windows OS, Word, and MS Office Suite
- Intermediate demonstrable proficiency with Excel (basic formulas and charts)
- Must be able to type 45 WPM
- Good interpersonal skills required
- 401(k) contribution plan with a company match
- Dental coverage for preventative major and basic dental services
- Holidays: 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, plus 4 floating holidays
- Medical coverage for a variety of health care services and supplies
- Vision coverage for eye exams, frames, and contact lenses
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