Customer Service Representative

7 days ago


Long Beach, California, United States Caliber Sourcing Full time
About Us

Redbarn Pet Products is a leading manufacturer of high-quality pet food, chews, and treats. With a strong commitment to innovation and customer satisfaction, we're dedicated to making pets happy.

Job Summary

We're seeking a highly motivated and customer-focused Customer Service Specialist to join our team. As the first point of contact for our customers, you'll be responsible for providing exceptional support and resolving issues in a timely and professional manner.

Key Responsibilities
  • Assist customers via phone, live chat, email, and SMS/Text
  • Take orders, answer questions, and help customers with their needs
  • Engage with customers to resolve issues and provide solutions
  • Manage customer inquiries through platforms like Amazon, Stamped.io, and other third-party applications
  • Track returns, customer complaints, and other important customer metrics
Requirements
  • A high school diploma or equivalent, with some related experience preferred
  • Language skills: able to read, write, and communicate clearly
  • Math skills: basic math skills to handle customer orders and inquiries
  • Reasoning ability: apply common sense to solve straightforward problems
  • Computer skills: comfortable with database and internet software, as well as word processing tools
What We Offer
  • Medical, dental, and vision insurance
  • 401(k) with a company match
  • Flexible/health spending accounts
  • Voluntary benefits
  • Pet insurance
  • Life and accidental death & dismemberment insurance
  • Paid vacation/paid sick time
  • Employee pet food discounts
  • Complimentary office snacks
Why Work with Us?

At Redbarn Pet Products, we're passionate about delivering exceptional customer experiences and making pets happy. If you're a motivated and customer-focused individual who shares our values, we'd love to hear from you.



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