Desktop Support Technician III

3 weeks ago


Reston, Virginia, United States Tyto Athene, LLC Full time
Job Title: Desktop Support Technician III

Tyto Athene, LLC is seeking a skilled Desktop Support Technician III to join our team in Chicopee, MA at Westover AFB. This is a complex contract supporting the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

Responsibilities:
  • Diagnose and resolve customer-reported system incidents, problems, and events.
  • Administer accounts, network rights, and access to systems and equipment.
  • Troubleshoot system hardware and software.
  • Identify possible causes of degradation of system performance or availability and initiate actions needed to mitigate this degradation.
  • Knowledge of systems administration concepts.
  • Knowledge of the operations and processes for incident, problem, and event management.
  • Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems [GPSs]).
  • Knowledge of successful capabilities to identify the solutions to less common and more complex system problems.
  • Develop a trend analysis and impact report.
  • Leverage knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.
  • Support iOS and Android Operating Systems and VMware WorkspaceOne Mobile Device Manager
  • Troubleshoot VMware WorkspaceOne enrollment issues.
  • Troubleshoot VMware WorkspaceOne Application Assignment issues.
Requirements:
  • 3 or more years of experience managing network modernization work or system projects of similar scope and complexity.
  • Experienced as a desktop support technician or equivalent.
  • Capabilities needed to deliver in-person and remote IT aid.
  • Fantastic installation, diagnostic, upgrade, and restoration abilities.
  • Knowledge of iOS and Android Operating Systems
  • Knowledge of VMware WorkspaceOne Mobile Device Manager
  • Troubleshoot VMware WorkspaceOne enrollment issues and VMware WorkspaceOne Application Assignment issues.
  • Excellent vertical and lateral thinking.
  • Superb time management skills.
  • Clear written and verbal communication.
  • Knowledge of cloud computing service models Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.
  • Forbearing, flexible, and supportive
  • Active IAT II Security Plus + Certification
  • Provide onsite support in Grissom, IN
Security Clearance Required:
  • Active DoD Secret clearance

This is an SCA opportunity

Equal Opportunity Employer: Disability/Veteran

About Tyto Athene

Tyto Athene, LLC is an IT services and solutions company that provides mission-focused digital transformation to enhance the client experience and enable them to achieve desired outcomes. Tyto's services and solutions embody its domain expertise in four major Technology domains: Network Modernization, Hybrid Cloud, Cyber Security, and Enterprise IT. Tyto offers a broad range of service delivery models including design/install projects, Managed Services, and 'As-a-Service'. With over fifty years of experience, Tyto supports Defense, Intelligence, Space, National Security, Civilian, Health and Public Safety clients across the United States and around the globe.



  • Reston, Virginia, United States Apex Systems Full time

    Job Title: Desktop Support TechnicianApex Systems is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Provide first contact and incident resolution to customers with hardware, software, and application...


  • Reston, Virginia, United States eTeam Full time

    Desktop Support Technician Job DescriptionJob Summary:We are seeking a skilled Desktop Support Technician to join our team at eTeam. As a Desktop Support Technician, you will be responsible for providing technical support and assistance to our end-users, troubleshooting and repairing software and hardware issues, and ensuring the smooth operation of our IT...


  • Reston, Virginia, United States The Intersect Group Full time

    Job Summary:The Intersect Group is seeking a skilled Desktop Technician to join our team. As a Desktop Technician, you will be responsible for installing, upgrading, and troubleshooting desktop applications, printers, and other peripheral equipment.Key Responsibilities:Install, upgrade, and troubleshoot Windows 10, Windows 11, and other authorized desktop...


  • Reston, Virginia, United States Franklin Fitch Full time

    Senior Desktop SpecialistYou will be working with an established client, undergoing expansion with a new state-of-the-art office, offering great potential for in-house progression and increased opportunity for quick career advancement.You will be ensuring proper computer operation, documenting, and receiving end-user requests. You will be required to use...


  • Reston, Virginia, United States New Millenium Consulting Full time

    Desktop Support TechnicianAt New Millenium Consulting, we are seeking a skilled Desktop Support Technician to join our IT team. As a key member of our team, you will be responsible for providing top-notch technical support to our end-users, ensuring they have a seamless experience with our systems and technology.Key Responsibilities:Manage and maintain our...


  • Reston, Virginia, United States Demo - Maximus Full time

    Job SummaryDemo - Maximus is a leading operator of government health and human services programs, partnering with state, federal, and local governments to provide critical, high-quality services to diverse communities.Our mission is to help government agencies run programs cost-effectively and serve constituents with improved outcomes. We strive to be...


  • Reston, Virginia, United States Tentek, Inc. Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Technician to join our team at TenTek, Inc. The successful candidate will be responsible for providing technical support and assistance to end-users, troubleshooting hardware and software issues, and ensuring that all devices meet our security standards.Key ResponsibilitiesResolve technical issues...


  • Reston, Virginia, United States Tentek, Inc. Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Technician to join our team at TenTek, Inc. The successful candidate will be responsible for providing technical support and assistance to our clients, ensuring that their desktop systems are running smoothly and efficiently.Key Responsibilities:Resolve technical issues with operating systems,...


  • Reston, Virginia, United States Tentek, Inc. Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Technician to join our team at TenTek, Inc. The successful candidate will be responsible for providing technical support to our clients, resolving technical issues with operating systems, hardware, software, and network connectivity.Key Responsibilities:Resolve technical issues with operating...


  • Reston, Virginia, United States Insight Global Full time

    Job Title: Senior Desktop TechnicianCompany: Insight GlobalLocation: NYCDuration: 6 month contract + ConversionJob SummaryWe are seeking a highly skilled Senior Desktop Technician to join our team. The successful candidate will provide exceptional support to our executive levels and their assistants, ensuring seamless desktop systems, software, and hardware...


  • Reston, Virginia, United States Randstad Digital Full time

    Desktop Support Technician Job DescriptionThis is a 100% on-site position in Trenton, NJ, requiring in-person technical support for computer, tablet, and peripheral issues. Responsibilities include answering inquiries, resolving technical issues via phone, email, and remote connection, and walking users through problem-solving processes.Key Qualifications:3+...


  • Reston, Virginia, United States Buchanan Technologies Full time

    Job Title: Desktop Support TechnicianLocation: Artesia, New MexicoWork Hours: Monday - Friday, 7:30 AM - 4:30 PMPay Rate: $20-$25 hourlyJob Summary: Buchanan Technologies is seeking a dedicated IT Support Specialist to provide Level 1 technical support at our Artesia office. The successful candidate will handle incoming calls and assist employees with basic...


  • Reston, Virginia, United States Apex Systems Full time

    Project Overview: Apex Systems is seeking a skilled Desktop Support Technician to join our team for a 2-week project. Candidates will work all 14 days, providing onsite migration support, moving workstations, and following the manual on migrations. Key Responsibilities: Arrive onsite at appointed time and check-in with the onsite POC Locate equipment and...


  • Reston, Virginia, United States Motion Recruitment Full time

    Contract OpportunityMotion Recruitment is seeking a skilled Desktop Support Technician to join their team for a contract opportunity in Artesia, New Mexico.Key ResponsibilitiesPerform comprehensive troubleshooting and maintenance of laptops, tablets, printers, mobile devices, and other peripherals.Install, configure, and troubleshoot core end-user software...


  • Reston, Virginia, United States Provisions Group Full time

    Job Title: Desktop EngineerJob Summary:The Desktop Engineer at Provisions Group plays a crucial role in ensuring the smooth operation of our enterprise-wide desktop services. This position is responsible for supporting the establishment, diagnosis, repair, maintenance, and upgrades of hardware and computer equipment. The successful candidate will provide...


  • Reston, Virginia, United States The Phoenix Group Full time

    Job Summary:The Phoenix Group Advisors is seeking a skilled Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff, ensuring the smooth operation of our desktop environment.Key Responsibilities:Troubleshoot and resolve hardware and software issues...


  • Reston, Virginia, United States Tyto Athene, LLC Full time

    Job Summary:Tyto Athene, LLC is seeking a skilled Desktop Support Technician to provide expert technical assistance to our clients. As a key member of our team, you will be responsible for troubleshooting and resolving complex technical issues, administering accounts and network rights, and providing exceptional customer service.Key Responsibilities:Diagnose...


  • Reston, Virginia, United States Smart IT Frame LLC Full time

    Job Title: Desktop Support SpecialistLocation: Irvine, CAJob Type: Long Term ContractAbout the Role:We are seeking a skilled Desktop Support Specialist to join our team at Smart IT Frame LLC. As a Desktop Support Specialist, you will be responsible for providing technical support and maintenance for our enterprise-level desktop infrastructure.Key...


  • Reston, Virginia, United States Talent Groups Full time

    Job Title: Desktop Support AdministratorLocation: Irvine, CA (100% Onsite)About the Company: A dynamic fitness company headquartered in Irvine, CA, is seeking a talented IT Desktop Administrator to maintain and enhance technology infrastructure while mentoring teammates and contributing to a collaborative work environment.Key Responsibilities:Manage and...


  • Reston, Virginia, United States Agile Resources, Inc. Full time

    Job Title: Desktop Support SpecialistSalary Range: $24 - $30 per hourBenefits Package: Medical, Dental, Vision, 401k, and moreLocation: Austin, TXOur client, a leader in their industry, is seeking a part-time Desktop Support Specialist to join their team in North Austin, Texas.Key Responsibilities:Provide technical support for desktop hardware and...