Desktop Support Specialist

4 days ago


Reston, Virginia, United States Tyto Athene, LLC Full time

Job Summary:

Tyto Athene, LLC is seeking a skilled Desktop Support Technician to provide expert technical assistance to our clients. As a key member of our team, you will be responsible for troubleshooting and resolving complex technical issues, administering accounts and network rights, and providing exceptional customer service.

Key Responsibilities:

  • Diagnose and resolve technical issues with desktop computers, laptops, and mobile devices.
  • Administer user accounts, network permissions, and access to systems and equipment.
  • Troubleshoot hardware and software issues, including network connectivity and printer problems.
  • Develop and implement solutions to improve system performance and availability.
  • Stay up-to-date with the latest technology trends and advancements in the field.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Provide exceptional customer service and support to clients.

Requirements:

  • 3+ years of experience in a technical support role, preferably in a similar industry.
  • Strong knowledge of computer systems, networks, and software applications.
  • Excellent problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong communication and interpersonal skills.
  • Active IAT II Security Plus + Certification.
  • Ability to work in a team environment and provide support to colleagues.

Security Clearance:

  • Active DoD Secret clearance required.

About Tyto Athene, LLC:

Tyto Athene, LLC is a leading provider of IT services and solutions, specializing in digital transformation, network modernization, hybrid cloud, cyber security, and enterprise IT. With over 50 years of experience, we support clients across the United States and globally, delivering mission-focused solutions to enhance the client experience and achieve desired outcomes.



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