Desktop Support Specialist

6 days ago


Reston, Virginia, United States Randstad Digital Full time
Desktop Support Technician Job Description

This is a 100% on-site position in Trenton, NJ, requiring in-person technical support for computer, tablet, and peripheral issues. Responsibilities include answering inquiries, resolving technical issues via phone, email, and remote connection, and walking users through problem-solving processes.

Key Qualifications:
  • 3+ years of professional experience providing hands-on/physical Deskside PC/Laptop/Tablet support
  • 3+ years of professional experience supporting and troubleshooting PC's running Windows 10 and 11
  • 3+ years of professional experience troubleshooting Dell PC hardware issues
  • 3+ years of professional experience supporting and troubleshooting PC peripheral devices
  • 3+ years of professional experience with the most recent version of the Microsoft Office Suite
  • 3+ years of professional experience imaging computers and physically setting up computers/monitors such as SCCM
  • 3+ years of professional experience using remote assistance tools such as Quick Assist or GoToAssist
  • 3+ years of professional experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint)
  • Possesses user-friendly customer service skills
  • Experience with Absolute Computrace
  • Experience with hard drive encryption tools such as Bitlocker
Responsibilities:
  • Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.
  • The position will also be responsible for imaging computers, encrypting hard drives, and deploying new/re-imaged computers.
  • Responds in person to helpdesk tickets.
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
  • Builds and configures new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems.


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