Senior Desktop Support Specialist

4 weeks ago


Reston, Virginia, United States Franklin Fitch Full time

Senior Desktop Specialist

You will be working with an established client, undergoing expansion with a new state-of-the-art office, offering great potential for in-house progression and increased opportunity for quick career advancement.

You will be ensuring proper computer operation, documenting, and receiving end-user requests. You will be required to use diagnostic & help request tracking tools to resolve a variety of problems. You will be the go-to person for any office desktop issues. You will tackle a range of helpdesk operational duties alongside an introduction to Administration and project pipeline.

You will need:

  • Proficient communications skills
  • Familiarity with Windows & MacOS
  • Office365 & AD.
  • Azure

Experience preferable:

  • MS Suite
  • Tier II/III support
  • 4-5 years of experience is preferable.

Key Responsibilities:

  • Ensure smooth computer operation and resolve technical issues
  • Document and track end-user requests
  • Use diagnostic tools to resolve problems

Requirements:

  • Proficient communication skills
  • Familiarity with Windows and MacOS
  • Office365 and AD knowledge
  • Azure experience

Desirable Skills:

  • MS Suite experience
  • Tier II/III support experience
  • 4-5 years of experience


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