Senior Desktop Support Specialist
3 hours ago
Company: Insight Global
Location: NYC
Duration: 6 month contract + Conversion
Job SummaryWe are seeking a highly skilled Senior Desktop Technician to join our team. The successful candidate will provide exceptional support to our executive levels and their assistants, ensuring seamless desktop systems, software, and hardware operations.
Key Responsibilities- Provide expert-level support for desktop systems, software, and hardware, including troubleshooting and incident management.
- Support Microsoft Windows devices, Apple technologies, and network connectivity, with a strong focus on MacOS and JAMF.
- Work with MS Teams and Zoom AV technology, as well as MDM solutions, to ensure seamless communication and collaboration.
- Collaborate with external service providers to deliver high-quality services in a rapidly changing business environment.
- Develop and maintain strong relationships with clients, providing exceptional customer service and support.
- Five years' experience in support of desk-side services, with a focus on executive levels and their assistants.
- Five years' experience supporting internal desktop systems, software, and hardware, including application training and incident ownership.
- Ten years' experience supporting Microsoft Windows devices, Apple technologies, and network connectivity, with advanced knowledge of MacOS and JAMF.
- Three years' experience working with MS Teams and Zoom AV technology, as well as MDM solutions.
- Advanced knowledge of iOS and Android mobile devices, with experience in MDM solutions.
- Experience with Autopilot/Intune and SCCM for endpoint management and software delivery.
- Ability to work under pressure and support C-Level Executives.
- Excellent client-facing skills, with strong capacity to communicate and build trusted relationships.
- Strong analytical and troubleshooting abilities, with excellent verbal and written communication skills.
- Ability to work well within a team environment and keep superiors informed on all issues.
$32/hr to $37/hr, with exact compensation varying based on skills, experience, and education.
Benefit packages include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
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