Desktop Support Specialist
4 days ago
At New Millenium Consulting, we are seeking a skilled Desktop Support Technician to join our IT team. As a key member of our team, you will be responsible for providing top-notch technical support to our end-users, ensuring they have a seamless experience with our systems and technology.
Key Responsibilities:
- Manage and maintain our computer systems, including hardware and software configurations.
- Provide technical assistance and training to end-users on various software and hardware components.
- Troubleshoot and resolve technical issues in a timely and efficient manner.
- Collaborate with our IT team to ensure seamless integration of new technologies and systems.
- Document all support requests and resolutions in our ticketing system.
Requirements:
- Associate's degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Strong troubleshooting skills and experience with Active Directory and group management.
- Experience supporting Windows 10 and Windows 11 desktop/laptops, with a preference for Mac OS experience.
- Familiarity with PowerShell and command line scripts, as well as basic understanding of networking principles (DHCP, DNS).
- Ability to work independently and as a member of a team, with excellent customer service skills and ability to multitask.
- Strong written and verbal communication skills, with the ability to quickly grasp new concepts and adapt to changing circumstances.
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