Desktop Support Specialist

10 hours ago


Reston, Virginia, United States Tentek, Inc. Full time
Job Summary

We are seeking a highly skilled Desktop Support Technician to join our team at TenTek, Inc. The successful candidate will be responsible for providing technical support and assistance to our clients, ensuring that their desktop systems are running smoothly and efficiently.

Key Responsibilities:

  • Resolve technical issues with operating systems, hardware, software, and network connectivity.
  • Provide end-user technical support and answer questions on site.
  • Install, configure, and troubleshoot desktops, laptops, printers, and other devices.
  • Perform break-fix best practices for workstation hardware, applications, and network connectivity.
  • Support Office 365 tools and communicate best practices for use of core business services.
  • Manage all assigned work using a ticketing system and log activities and case updates in a timely and detailed manner.
  • Collaborate with other teams to identify root causes of problems and provide feedback to improve processes and technologies.
  • Maintain inventory and update asset management system.

Requirements:

  • Bachelor's Degree in Computer Science or related field and two years of related work experience.
  • ITIL V3 Certification preferred.
  • Minimum 2 years of hands-on IT experience with Azure, AD, O365, Windows 10, DNS/DHCP.
  • Prior experience working in customer service environment, support center, or desktop support.
  • Excellent computer and customer service skills with tact in dealing with demanding customers.

About TenTek, Inc.

TenTek has been in business since 1989 and is recognized as a leading staffing provider of tech professionals to a growing client base.



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