Senior Account Manager
1 week ago
The Account Director is instrumental in spearheading initiatives aimed at achieving sustainable growth objectives. This role emphasizes the formulation and execution of strategies to retain current business while overseeing the following responsibilities:
Key Responsibilities
- Deliver significant value to SBM clients in a manner that fosters loyalty and aligns with the established growth strategy.
- Provide strategic leadership and guidance to ensure the retention of existing programs and drive organic growth to fulfill both individual account and corporate objectives.
- Guarantee that all locations within the portfolio comply with contractual obligations, SBM's internal performance management framework (4Insite), standardized procedures, corporate divisions, and company initiatives.
- Comply with all necessary customer and internal reporting standards, including but not limited to internal growth metrics, customer-facing business evaluations, and monthly portfolio summaries.
- Travel is necessary to evaluate site performance and the health of client relationships.
- Identify service enhancements to optimize operations, enhance efficiencies, and elevate the customer experience.
- Proactively analyze customer and industry trends to pinpoint opportunities for innovation and the introduction of advanced solutions across the customer portfolio.
- Effectively communicate and embody the vision, mission, and value propositions of SBM and all corporate divisions.
- Collaborate interdepartmentally to promote operational excellence and identify growth opportunities.
- Manage leadership succession planning through ongoing assessment of site and portfolio leadership capabilities to ensure continuous and scalable growth.
- Conduct management meetings to reinforce ownership, connection, and motivation across all employee levels.
- Perform additional duties as assigned.
- Bachelor's degree in Business Management or a related field from an accredited institution, with a minimum of 8 years of relevant experience; or an equivalent combination of education and experience.
- Ability to distinguish SBM by delivering an exceptional experience for both internal teams and clients.
- Strong communication skills essential for effectively presenting to internal teams and external clients.
- Proficient in developing PowerPoint presentations and report documents with impactful messaging.
- Active/Transferable DoD TS Clearance is preferred.
Salary: Starting at $140,000+
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
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