Technical Support Specialist I
2 weeks ago
At Agile Defense, we believe that proactive measures lead to successful outcomes, and adapting to new challenges is essential for progress.
Our mission is to deliver innovative solutions that support critical national objectives through the effective integration of cutting-edge technologies and skilled professionals, ensuring agility and responsiveness in safeguarding our nation's interests.
Position Summary
We are seeking a dedicated individual to provide comprehensive information technology (IT) support services essential for achieving enterprise goals. This role encompasses IT Services, System Operations, Network Support, and Cyber Security, specifically tailored to meet the needs of the Program Executive Office Aviation (PEO AVN).
- Perform routine maintenance, troubleshooting, and repair of computer systems and peripheral devices under supervision.
- Maintain an organized inventory of spare parts for efficient repair operations.
- Respond to customer inquiries via phone and email regarding software and hardware issues.
- Diagnose problems and guide customers through resolution steps.
- Provide technical support for mobile devices, including setup, training, and compliance with relevant policies.
- Keep accurate records of mobile devices and support services.
- Offer assistance in logging, routing, and resolving technical issues, ensuring timely follow-up.
Certifications Required
- A+ or DoD IAT Level I Certification (to be obtained within 6 months of employment)
- Fewer than 5 years of relevant experience
- Associate's degree or completion of a technical program
- Proficient in Microsoft Windows 10/11 operating systems.
- Experience with Office 365 (or versions 2016 and later).
- Skilled in application installation and removal within Windows OS.
- Strong research skills for troubleshooting.
- Knowledge of basic computer components and systems administration.
- Familiarity with incident and problem management processes.
- Understanding of cybersecurity principles and networking concepts.
- Experience with Microsoft Active Directory and network printers.
- Familiarity with IT Service Management systems (e.g., Service Now, Remedy).
- The work setting is generally favorable, with adequate lighting and temperature control, free from hazardous conditions.
- Sedentary role with occasional lifting of small items (up to 10 lbs).
- Ability to stand, sit, walk, and perform repetitive motions as needed.
At Agile Defense, our employees are our top priority, and we are committed to fostering a culture that values each individual as part of our family. Our success is driven by our collective efforts and the principles that guide our work.
We embody the 6Hs, which represent our core values and shape our approach to fulfilling critical missions.
Our values are:
- Happy - Cultivating a positive and motivating environment.
- Helpful - Fostering teamwork and collaboration.
- Honest - Ensuring transparent communication and ethical practices.
- Humble - Encouraging mutual respect and a willingness to learn.
- Hungry - Striving for excellence and continuous improvement.
- Hustle - Committing to a strong work ethic and mission advancement.
We are an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
-
Technical Support Specialist II
2 weeks ago
Huntsville, Alabama, United States ATR Arena Technical Resources Full timeJob Overview:ATR Arena Technical Resources is seeking a dedicated and skilled individual to join our team as a Technical Support Specialist II. This role is essential in providing high-quality help desk and asset management services.Location: RemoteClearance Level: Must be a U.S. Citizen with an active Secret Clearance required for this position.Position...
-
Technical Support Specialist II
1 week ago
Huntsville, Alabama, United States ATR Arena Technical Resources Full timePosition Title: Help Desk Technician IILocation: Redstone Arsenal, AL 35898Security Clearance: Must be a US Citizen with an active Secret Clearance. This role is in support of a government contract.Overview:ATR Arena Technical Resources is seeking a motivated and skilled individual to fulfill the role of Help Desk Technician II. This position is essential in...
-
Technical Support Specialist II
1 week ago
Huntsville, Alabama, United States ATR Arena Technical Resources Full timePosition Title: Help Desk Technician IILocation: Redstone Arsenal, AL 35898Security Clearance: Must be a US Citizen with an active Secret Clearance. This role is in support of a government contract.Overview:ATR Arena Technical Resources is seeking a motivated and qualified candidate for the position of Help Desk Technician II. This role is essential in...
-
Technical Support Specialist
1 day ago
Huntsville, Alabama, United States Marathon TS Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Marathon TS. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, resolving issues efficiently, and ensuring excellent customer satisfaction.Key ResponsibilitiesTechnical Support: Provide technical...
-
Technical Support Specialist II
2 weeks ago
Huntsville, Alabama, United States ATR Arena Technical Resources Full timePosition Title: Help Desk Technician IILocation: Redstone Arsenal, AL 35898Security Clearance: Must be a US Citizen with an active Secret Clearance.Overview:ATR Arena Technical Resources is seeking a motivated and qualified individual to fulfill the role of Help Desk Technician II. This position is integral to supporting our government contract and involves...
-
Technical Support Specialist II
1 week ago
Huntsville, Alabama, United States ATR Arena Technical Resources Full timePosition Overview:ATR Arena Technical Resources is seeking a dedicated and skilled individual for the role of Help Desk Technician II.Location: This position is based in a secure environment requiring specific security clearances.Security Clearance: Candidates must be US Citizens with an active Secret Clearance, as this role supports a government...
-
Technical Support Specialist II
1 week ago
Huntsville, Alabama, United States ATR Arena Technical Resources Full timePosition Overview:ATR Arena Technical Resources is seeking a dedicated and skilled individual for the role of Help Desk Technician II.Location: This position is based in a secure environment requiring specific clearance.Security Clearance: Candidates must be US Citizens and possess an active Secret Clearance, as this role supports a government contract.Role...
-
Technical Support Specialist II
1 week ago
Huntsville, Alabama, United States ATR Arena Technical Resources Full timePosition Overview:ATR Arena Technical Resources is seeking a motivated and skilled individual for the role of Help Desk Technician II.Location: Redstone Arsenal, AL 35898Security Clearance: Must be a US Citizen with an active Secret Clearance as this role is in support of a government contract.Job Responsibilities:As a Help Desk Technician II, you will be...
-
Lead Tactical Communications Specialist
2 weeks ago
Huntsville, Alabama, United States Lynx Support Specialist, Inc. Full timeJob OverviewLynx Support Specialist, Inc. is seeking a Senior Network Communications Engineer to contribute to our advanced projects.Position Summary:The selected candidate will deliver expert technical guidance for tactical communication devices and interconnected systems, facilitating research, development, integration, and procurement...
-
Desktop Support Specialist
3 days ago
Huntsville, Alabama, United States Desktop & Depot Support Full timeJob Description**Job Summary**We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Huntsville, Alabama. As a key member of our team, you will be responsible for providing top-notch technical support to our clients, ensuring their desktop systems are running smoothly and efficiently.Key...
-
Huntsville, Alabama, United States Brown Technologies inc. Full timeJob OverviewTechnical Support Specialist for Counter-Unmanned Aerial SystemsBrown Technologies is a dynamic and expanding organization recognized for its commitment to excellence in supporting advanced development initiatives. We prioritize our employees, understanding that they are our greatest asset, and we have been acknowledged as one of the best...
-
Certified Medical Support Specialist
2 weeks ago
Huntsville, Alabama, United States SportsMED Orthopaedic Specialist, INC Full timePosition Overview:SportsMED Orthopaedic Specialist, INC is seeking a dedicatedCertified Medical Support Specialist to enhance our dynamic team. This role is essential for ensuring seamless operations within our medical facilities. Candidates with a background in orthopedic care will find this opportunity particularly rewarding.Key Responsibilities:Provide...
-
Senior Network Communications Engineer
7 days ago
Huntsville, Alabama, United States Lynx Support Specialist, Inc. Full timePosition OverviewLynx Support Specialist, Inc. is seeking a Senior Network Communications Engineer to provide essential support for advanced communication systems.Role Responsibilities:The selected candidate will deliver technical guidance for tactical communication devices and interconnected systems, contributing to research, development, and integration...
-
Technical Support Specialist
2 weeks ago
Huntsville, Alabama, United States TEKsystems Full timePosition Overview: As a key member of our support team, you will handle incoming inquiries through calls, chats, and emails, ensuring a professional interaction that aligns with our organizational standards. Your role will involve assisting clients in troubleshooting and resolving issues related to voice, data, video, and connectivity, thereby enhancing...
-
Technical Support Specialist
2 weeks ago
Huntsville, Alabama, United States Quantum Research International Full timeOVERVIEW:Quantum Research International, Inc. (Quantum) is dedicated to delivering exceptional services and products to our national defense and federal civilian clients across various sectors, including: 1) Cybersecurity and Information Operations; 2) Space Operations and Control; 3) Aviation Systems; 4) Ground, Air and Missile Defense, and Fires Support...
-
Technical Support Specialist
1 week ago
Huntsville, Alabama, United States Quantum Research International Full timeOVERVIEW:Quantum Research International, Inc. (Quantum) is dedicated to delivering exceptional services and products to our national defense and federal civilian customers across various domains, including: 1) Cybersecurity and Information Operations; 2) Space Operations and Control; 3) Aviation Systems; 4) Ground, Air and Missile Defense, and Fires Support...
-
Technical Support Specialist
2 weeks ago
Huntsville, Alabama, United States Quantum Research International Full timeOVERVIEW:Quantum Research International, Inc. (Quantum) is dedicated to delivering top-notch services and products to our national defense and federal civilian clients across various domains, including: 1) Cybersecurity and Information Operations; 2) Space Operations and Control; 3) Aviation Systems; 4) Ground, Air and Missile Defense, and Fires Support...
-
Technical Support Specialist
2 weeks ago
Huntsville, Alabama, United States Quantum Research International Full timeOVERVIEW:Quantum Research International, Inc. (Quantum) is dedicated to providing our national defense and federal civilian and industry clients with a wide range of services and products across several key domains: 1) Cybersecurity and Information Operations; 2) Space Operations and Control; 3) Aviation Systems; 4) Ground, Air and Missile Defense, and Fires...
-
Technical Support Specialist
2 weeks ago
Huntsville, Alabama, United States Quantum Research International Full timeOVERVIEW:Quantum Research International, Inc. specializes in delivering exceptional services and products to national defense, federal civilian, and industry clients across various domains, including: 1) Cybersecurity and Information Operations; 2) Space Operations and Control; 3) Aviation Systems; 4) Ground, Air, and Missile Defense, along with Fires...
-
Technical Support Specialist
2 weeks ago
Huntsville, Alabama, United States TEKsystems Full timePosition Overview: As a vital member of our support team, you will handle inbound communications with professionalism, ensuring adherence to company standards and policies. Your role will involve assisting clients in troubleshooting and resolving issues related to voice, data, video, and connectivity, ultimately enhancing the customer experience.Key...