Current jobs related to Technical Support Specialist - Huntsville, Alabama - Quantum Research International
-
Technical Support Specialist II
2 months ago
Huntsville, Alabama, United States ATR Arena Technical Resources Full timePosition Title: Help Desk Technician IILocation: Redstone Arsenal, AL 35898Security Clearance: Must be a US Citizen with an active Secret Clearance. This role is in support of a government contract.Overview:ATR Arena Technical Resources is seeking a motivated and skilled individual to fulfill the role of Help Desk Technician II. This position is essential in...
-
Technical Support Specialist
2 months ago
Huntsville, Alabama, United States Marathon TS Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Marathon TS. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, resolving issues efficiently, and ensuring excellent customer satisfaction.Key ResponsibilitiesTechnical Support: Provide technical...
-
Technical Support Specialist II
2 months ago
Huntsville, Alabama, United States ATR Arena Technical Resources Full timePosition Title: Help Desk Technician IILocation: Redstone Arsenal, AL 35898Security Clearance: Must be a US Citizen with an active Secret Clearance.Overview:ATR Arena Technical Resources is seeking a motivated and qualified individual to fulfill the role of Help Desk Technician II. This position is integral to supporting our government contract and involves...
-
Technical Support Specialist
2 weeks ago
Huntsville, Alabama, United States Dunhill Professional Search Full timeJob DescriptionWe are seeking a skilled Technical Support Specialist to provide assistance with personal computer hardware and software systems. Responsibilities include troubleshooting technical issues, responding to support requests, and ensuring timely problem resolution. The ideal candidate will have strong communication skills, a working knowledge of...
-
Technical Support Specialist
2 weeks ago
Huntsville, Alabama, United States Progression, Inc. Full timeJob Summary:Progression Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers, installing and maintaining desktop operating systems, and troubleshooting business applications and hardware.Key Responsibilities: Install desktops,...
-
Technical Support Specialist
1 week ago
Huntsville, Alabama, United States Meriplex Communications Full timeMeriplex Communications seeks a skilled Technical Support Specialist to join our Technical Assistance Center (TAC) team. As a key member of our TAC, you will be responsible for delivering exceptional customer service while resolving Level 1 end-user issues. Your primary focus will be on troubleshooting and resolving technical issues related to general...
-
Technical Support Technician II
3 weeks ago
Huntsville, Alabama, United States ATR Arena Technical Resources Full timeAbout the Role:B Technology, LLC is seeking a highly skilled and enthusiastic individual to join our team as a Help Desk Technician II. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and in-personTroubleshoot and...
-
Technical Support Technician II
4 weeks ago
Huntsville, Alabama, United States ATR Arena Technical Resources Full timeAbout the Role:B Technology, LLC is seeking a highly skilled and enthusiastic individual to join our team as a Help Desk Technician II. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for a...
-
Technical Support Specialist
2 weeks ago
Huntsville, Alabama, United States RGNext Full timeBe part of a dynamic team at RGNext, a premier gateway to space, where you will play a critical role in the operation and sustainment of mission-critical systems that launch and track Department of Defense, civil, commercial, and international space launch rockets.As a Technical Support Specialist at RGNext, you will be responsible for installing,...
-
Interoperability Subject Matter Expert
1 week ago
Huntsville, Alabama, United States Lynx Support Specialist Full timeLynx Support Specialist has an immediate need for an Interoperability Subject Matter Expert to support the Software Mission Assurance program at a secure facility. Job Description: The ideal candidate will have a strong understanding of Military Standard 6016 and the ability to learn Military Standards 3011 and 6020. Responsibilities include assisting with...
-
SAP Technical Support Specialist
1 week ago
Huntsville, Alabama, United States DaikyoNishikawa USA, Inc. Full timeSAP Support Role:As a SAP Technical Support Specialist at DaikyoNishikawa USA, Inc., you will be responsible for providing timely resolutions to user-reported issues related to SAP. This includes system errors, transaction problems, and system performance. You will also be required to escalate complex issues to higher-level support teams when necessary....
-
Technical Support Specialist
4 weeks ago
Huntsville, Alabama, United States Meriplex Communications Full timeJob Title: Systems AnalystMeriplex Communications is seeking a highly skilled Systems Analyst to join our Technical Assistance Center (TAC) team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Deliver general workstation support and troubleshoot basic...
-
Technical Support Specialist
2 months ago
Huntsville, Alabama, United States Selectek Full timeAbout the RoleSelectek is seeking a skilled Helpdesk Support Technician to join their team. This position will provide technical support to users and assist with PC builds.Key ResponsibilitiesProvide timely and accurate technical support to end-users, documenting all interactions in the IT helpdesk system.Build and configure WIN10 computers according to...
-
Technical Support Specialist
7 days ago
Huntsville, Alabama, United States SAIC Full timeSAIC is seeking a Field Service Engineer to support the IBCS Team located onsite at Redstone Arsenal, AL.This team is responsible for delivering high-level technical support, system integration, and field service engineering for the IBCS Program.The position involves collaborating with military and civilian personnel to ensure the seamless deployment,...
-
IT Support Specialist
2 weeks ago
Huntsville, Alabama, United States The Orthopaedic Center Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at The Orthopaedic Center. As an IT Support Specialist, you will be responsible for providing technical assistance to our staff and ensuring the smooth operation of our computer systems.Key ResponsibilitiesTechnical Support: Provide technical assistance to staff members,...
-
IT Support Specialist
3 weeks ago
Huntsville, Alabama, United States Progression, Inc. Full timeJob Title: IT Support SpecialistProgression Inc. is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving desktop and portable computer software and hardware failures, and analyzing and assessing customer service...
-
Help Desk Support Specialist
1 month ago
Huntsville, Alabama, United States ATR Arena Technical Resources Full timeJob Title: Help Desk Technician IIB Technology, LLC is a leading provider of innovative solutions to the government sector. We are seeking a highly skilled and enthusiastic Help Desk Technician II to fill this critical role.Key Responsibilities:Provide technical support and assistance to customers via phone, email, and in-personTroubleshoot and resolve...
-
IT Support Specialist
2 weeks ago
Huntsville, Alabama, United States CCS Global Tech Full timeJob Title: Information Technology SpecialistAt CCS Global Tech, we are seeking a highly skilled and experienced Information Technology Specialist to join our team. As an IT Specialist, you will be responsible for providing technical support and services to our clients, ensuring the smooth operation of our computer systems and networks.Key...
-
IT Support Specialist
4 weeks ago
Huntsville, Alabama, United States Quadrant Inc Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Junior IT Specialist to join our team at Quadrant Inc. As a Junior IT Specialist, you will be responsible for providing technical support and assistance to our customers, ensuring the smooth operation of our IT systems and infrastructure.Key ResponsibilitiesInstall, maintain, and administer...
-
IT Support Specialist
1 month ago
Huntsville, Alabama, United States Progression, Inc. Full timeJob Title: IT Support SpecialistProgression Inc. is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving desktop and portable computer software and hardware failures, and analyzing and assessing customer service...
Technical Support Specialist
2 months ago
OVERVIEW:
Quantum Research International, Inc. (Quantum) is dedicated to delivering top-notch services and products to our national defense and federal civilian clients across various domains, including: 1) Cybersecurity and Information Operations; 2) Space Operations and Control; 3) Aviation Systems; 4) Ground, Air and Missile Defense, and Fires Support Systems; 5) Intelligence Programs Support; 6) Experimentation and Testing; 7) Program Management; and 8) Audio/Visual Technology Applications. Our commitment to quality support for the U.S. Government and our Nation's Warfighters is paramount.
Mission:
We are in search of a committed Customer Support Engineer to join our Network Operations and Security Center (NOSC). The ideal candidate will be instrumental in maintaining the seamless operation, security, and dependability of our network infrastructure. You will serve as the primary contact for our clients, assisting them with technical challenges, troubleshooting network-related issues, and delivering outstanding support. Additionally, you will collaborate with clients to design and develop virtual environments for research, testing, and training purposes, while also educating them about available solution options.
Key Responsibilities:
- Client Interaction:
- Timely Response: Address incoming client inquiries through various communication channels in a professional and courteous manner.
- Troubleshooting: Identify and resolve technical issues related to network connectivity, security, and performance.
- Solution Provision: Deliver clear and concise solutions to client problems, ensuring their satisfaction.
- Incident Management: Escalate and manage incidents in accordance with established protocols.
- Collaboration: Work closely with network engineers, security analysts, and other teams to ensure prompt issue resolution.
- Documentation and Reporting:
- Record Maintenance: Document client interactions, troubleshooting processes, and resolutions.
- Report Generation: Prepare regular reports on network incidents, response times, and client satisfaction metrics.
- Security Compliance:
- Policy Adherence: Ensure compliance with security protocols and best practices.
- Security Investigation Support: Collaborate with the security team during incidents or breaches.
- Continuous Learning and Improvement:
- Industry Awareness: Stay informed about industry trends, security threats, and advancements in network technologies.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related discipline.
- Preferred: 2 years of experience in customer support, ideally within a network or security context.
- Familiarity with networking principles (TCP/IP, DNS, DHCP, etc.).
- Basic understanding of security concepts (firewalls, IDS/IPS, encryption).
- Certifications (preferred but not mandatory):
- CompTIA Network+, Security +
- Cisco CCNA
- Exceptional communication skills: Ability to convey technical concepts to non-technical users.
- Analytical Problem-Solving: Strong analytical skills to troubleshoot and resolve complex issues.
- Client-Centric Approach: Demonstrated empathy and patience when addressing client inquiries.
- Team Collaboration: Ability to work effectively with colleagues across various teams.
- Adaptability: Capacity to thrive in a dynamic and fast-paced environment.
Equal Opportunity Employer/Affirmative Action Employer M/F/D/V:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
