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Technical Support Specialist
2 months ago
Position Overview: As a vital member of our support team, you will handle inbound communications with professionalism, ensuring adherence to company standards and policies. Your role will involve assisting clients in troubleshooting and resolving issues related to voice, data, video, and connectivity, ultimately enhancing the customer experience.
Key Responsibilities:
- Manage inbound technical support inquiries via phone, chat, and email.
- Engage with customers to provide tailored solutions and guidance.
- Diagnose and resolve issues pertaining to voice, data, video, and connectivity.
- Respond to customer service inquiries effectively.
- Document and track each interaction, providing comprehensive details of the communication.
- Support fellow Technical Support Representatives as needed.
Required Skills:
- Proficiency in Windows 10 and Windows 7.
- Experience in call center support.
- Strong troubleshooting abilities.
Additional Qualifications:
It is preferred that candidates are local to designated support centers.
About TEKsystems:
We are committed to driving transformation for our clients, empowering them to leverage new opportunities. With a workforce of 80,000 professionals, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across various regions. As a leader in Full-Stack Technology Services and Talent Services, we partner with innovative leaders to facilitate change. This is the essence of true collaboration.
Equal Opportunity Employer: TEKsystems is dedicated to fostering an inclusive environment and welcomes applications from all individuals, regardless of race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
