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Technical Support Specialist II

2 months ago

Huntsville, Alabama, United States ATR Arena Technical Resources Full time
Position Title:
Help Desk Technician II

Location:
Redstone Arsenal, AL 35898

Security Clearance:
Must be a US Citizen with an active Secret Clearance. This role is in support of a government contract.

Overview:
ATR Arena Technical Resources is seeking a motivated and qualified candidate for the position of Help Desk Technician II. This role is essential in providing technical assistance and support related to computer systems, hardware, and software.

Key Responsibilities:
1. Provide first-level technical support to end-users via phone, email, or in-person.
2. Troubleshoot and resolve hardware and software issues efficiently.
3. Document all support interactions and maintain accurate records.
4. Collaborate with other IT staff to enhance service delivery.
5. Stay updated on the latest technology trends and tools to improve support services.

Qualifications:
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Previous experience in a technical support role is preferred.

Why ATR Arena Technical Resources?
We are committed to fostering a supportive and innovative work environment that encourages professional growth and development.