Technical Support Specialist

2 weeks ago


Huntsville, Alabama, United States TEKsystems Full time

Position Overview: As a key member of our support team, you will handle incoming inquiries through calls, chats, and emails, ensuring a professional interaction that aligns with our organizational standards. Your role will involve assisting clients in troubleshooting and resolving issues related to voice, data, video, and connectivity, thereby enhancing their overall experience.

Key Responsibilities:

  • Manage inbound technical support communications via phone, chat, and email.
  • Engage with customers to provide tailored solutions.
  • Diagnose and resolve issues related to voice, data, video, and connectivity.
  • Assist customers in identifying and troubleshooting their technical concerns.
  • Respond to inquiries related to customer service.
  • Document each interaction thoroughly, providing detailed notes on the support provided.
  • Offer support to fellow Technical Support Representatives as needed.

Required Skills:

  • Proficiency in Windows 10 and Windows 7.
  • Experience in call center support.
  • Strong troubleshooting abilities.

Additional Qualifications: Candidates should ideally be located in proximity to our operational centers.

About TEKsystems: We are leaders in transformation, empowering clients to realize innovative ideas and solutions in a rapidly evolving landscape. With a workforce of 80,000 professionals, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across various regions. As a prominent provider of Full-Stack Technology Services and Talent Services, we partner with forward-thinking leaders to facilitate impactful change.

Diversity and Inclusion: TEKsystems is committed to fostering an inclusive environment and welcomes applications from all individuals, regardless of race, gender, age, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.



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