Customer Engagement Associate

2 weeks ago

Savannah, Georgia, United States Perfect Placement Group, LLC Full time
Position:
Customer Service Representative (CSR)

Location:
Pooler, GA

Overview:

The Customer Service Representative (CSR) plays a vital role in interacting with clients directly and assisting them with their product choices.


Compensation:
This position is classified as non-exempt and is compensated hourly. Starting hourly rates are $18.00, with opportunities for overtime (paid at 1.5x) and performance bonuses.

Annual earnings for new employees typically range from $38,400.00 to $52,600.00 or more, based on experience, overtime hours, and bonuses.


Key Responsibilities:
  • Efficiently manage customer transactions.
  • Accurately document and maintain customer contact information.
  • Establish and nurture customer relationships.
  • Handle inbound sales inquiries and initiate outbound sales calls.
  • Consistently follow up on commitments made to customers.
  • Monitor inventory levels to ensure effective order processing.
  • Assist clients in identifying their order needs or service requirements.
  • Identify and escalate customer concerns appropriately.
  • Provide pricing information and prepare sales orders.
  • Process sales transactions and payments.
  • Coordinate delivery logistics for customer orders.
  • Create shipping documentation and packing lists.
  • Resolve customer issues that arise during the delivery process.
  • Collaborate with Sales Representatives to maintain accurate account records.
  • Demonstrate a commitment to customer focus, teamwork, and communication.
  • Stay informed about company products and services.
  • Perform additional tasks as assigned.

Qualifications:
  • High School diploma required; some college coursework preferred.
  • At least 2 years of experience in customer service.
  • Excellent communication skills with a focus on positive language.
  • Strong attention to detail.
  • Ability to manage multiple tasks simultaneously.
  • Goal-oriented mindset.
  • Good numerical skills with quick calculation abilities.
  • Proficient in using PCs and navigating multi-window environments.
  • Intermediate proficiency in MS Outlook, Word, and Excel.
  • Bilingual in Spanish is preferred.

Physical Requirements:
  • The physical demands outlined here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.
  • While performing the duties of this position, the employee is regularly required to use hands for handling objects and controls, reach with hands and arms, and communicate verbally.
  • Frequent sitting is required, with occasional standing and walking.
  • Employees may need to lift and/or move up to 25 pounds. Specific vision abilities required include close vision.

Benefits:
The company offers a comprehensive benefits package that includes:
  • Referral, Holiday, and Annual Bonuses.
  • Annual salary increases.
  • Paid Time Off.
  • Medical, Dental, and Vision Insurance.
  • Company-paid Short Term and Long Term disability.
  • Company-paid Life Insurance.
  • Tuition Reimbursement.
  • Traditional and Roth 401(k) plans with company matching.
  • Charitable donation matching programs.
  • Free, company-sponsored tutoring for children/dependents of employees in grades K-12, including SAT and ACT preparation.

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