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Customer Care Associate
2 months ago
As a Customer Support Specialist, you will play a vital role in assisting both commercial and public sector clients. Your primary responsibilities will include:
- Inbound Customer Service: Responding to customer inquiries and providing solutions in a timely manner.
- Help Desk Support: Assisting users with technical issues and ensuring a smooth resolution process.
- Back-Office Processing: Supporting administrative tasks that enhance overall customer experience.
This role is ideal for individuals who are passionate about delivering exceptional service and are eager to contribute to a dynamic team environment.
Key ResponsibilitiesIn this position, you will:
- Engage with customers to understand their needs and provide effective solutions.
- Utilize various tools and systems to track and manage customer interactions.
- Collaborate with team members to improve service delivery and customer satisfaction.
If you are looking to start your career in customer service and want to make a difference, this opportunity with Mass Markets could be the perfect fit for you.
