Customer Engagement Specialist
2 weeks ago
Position Overview
A Customer Engagement Specialist plays a crucial role in providing exceptional experiences for our guests.
Team Collaboration - Foster effective communication with colleagues, treating everyone with fairness and respect. Embrace constructive feedback and take ownership of your responsibilities during shifts. Arrive punctually and prepared for work as per the schedule.
Operational Excellence for Guest Satisfaction - Prioritize guests and ensure their satisfaction is paramount. Address specific guest requests and resolve issues promptly. Uphold brand standards and systems, delivering high-quality food and beverages. Maintain a tidy and organized workstation, ensuring cleanliness in guest areas as directed. Complete all necessary training and assist in training fellow team members.
Profitability Focus - Implement restaurant standards and marketing strategies effectively. Prepare all products according to established recipes and procedures. Adhere to all protocols related to cash handling, cleanliness, food safety, and restaurant security. Follow all policies set by the restaurant, brand, and franchisee.
Sales Expertise - We seek individuals who excel in sales, not merely cash handling. Our team members are expected to engage in smart selling techniques with every guest daily, suggesting upgrades such as larger beverages or additional items like hash browns or donuts.
Requirements
- Fluent in reading and speaking English
- Able to count cash and provide change accurately
- Competent in operating restaurant equipment (age requirements may apply)
- Guest-Centric Approach - Anticipate and exceed guest expectations
- Results-Driven - Set ambitious goals and fulfill commitments
- Analytical Problem Solving - Make informed decisions based on analysis and experience
Dunkin' Donuts, established in 1950, has grown to become the world's leading chain in baked goods and coffee, serving millions of customers daily. We offer a diverse range of products, including 52 varieties of donuts and numerous coffee beverages, alongside bagels and breakfast sandwiches. As a locally owned Dunkin' franchise, we provide a dynamic and energetic work environment where team members engage with loyal customers every day. Join our team today
This Dunkin' Donuts location operates independently under a franchise agreement with DD Franchising LLC.
Note: You are applying for a position with a Dunkin' franchisee, not Dunkin' Brands, Inc. or its affiliates. Any information submitted will be directed solely to the franchisee, who will be your sole employer. Franchisees are independent business owners with their own wage and benefit structures.
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