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Customer Support Associate

2 months ago

Savannah, Georgia, United States Navy Times Full time

Position Overview:

The Customer Service Representative (Branch Manager Trainee) role is designed to cultivate future leaders within our organization. This position emphasizes the importance of exceptional customer service and operational excellence.

Key Responsibilities:

The training program is divided into two distinct phases:

Phase I:

  • Gain a comprehensive understanding of the consumer finance sector, including all aspects of branch operations.
  • Develop competencies in consumer finance fundamentals, credit and non-credit offerings, and client service excellence.
  • Actively contribute to branch performance by generating loans and managing an assigned portfolio.
  • Establish and nurture business relationships with local merchants.

Upon successful completion of Phase I, candidates may progress to Phase II.

Phase II:

  • Assume management responsibilities for various branch operations over a nine-month period.
  • Create and implement monthly business strategies aligned with operational goals.
  • Complete independent assignments across multiple branches to enhance managerial skills.
  • Lead and oversee the activities of branch associates, ensuring a collaborative work environment.

Essential Qualifications:

  • High School Diploma or equivalent.
  • Willingness to relocate and travel as necessary.
  • Strong written and verbal communication abilities.
  • Proficiency in Microsoft Office Suite.

Preferred Qualifications:

  • Post-secondary education is advantageous.
  • Experience in the finance industry is preferred.
  • Bilingual candidates are encouraged to apply.

Work Environment:

This position is typically based in an office setting with occasional travel requirements. If you thrive in a dynamic, growth-oriented environment, this role may be a perfect fit for you.