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Customer Service Representative

2 months ago

Savannah, Georgia, United States H&M Group Full time

About the Role

At H&M Group, as a Retail Sales Associate, you will be advising our customers and keeping them in style A Retail Sales Associate, or Sales Advisor, as referred to internally, is responsible for delivering the Best Customer Experience that contributes to the store's sales and profit. As a Retail Sales Associate, you will always put customers first, offer assistance, and share your Product and Fashion knowledge. You will create an environment that is easy for our customers to shop through Store Operations and Great Garment Care. By sharing knowledge and skills with colleagues, you will actively contribute to creating a Best Team to meet our customers' expectations. This role will work in accordance with H&M standards, policies, procedures, and legal requirements.

Your Day to Day

  • Actively greet and engage with our customers in the service areas and on the sales floor to provide the best customer experience.
  • Support in the maintenance of a neat and tidy sales floor to ensure a positive shopping experience inclusive of folding, hanging, displaying, and merchandising garments per H&M guidelines to maximize selling opportunities.
  • Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags within efficiency timeline goals.
  • Actively process, stock, and replenish garments on sales floor and stock room.
  • Ring on the register, report and handle all required transactions, issue receipts, and fold and place merchandise in appropriate bag following the register best practices routine.
  • Eager to educate and promote our H&M Loyalty program to our customers.
  • Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.
  • Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues, and customer safety at all times.
  • Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store.

Qualifications

Who You Are

  • Passionate for customer service and helping people find their style.
  • A multi-tasker who enjoys working in a fast-paced environment.
  • Inclusive, positive, creative, and willing to learn on the job
  • A team player with a flexible approach.
  • You have the ability to lift in excess of 20 pounds.
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance.
  • Ability to climb a ladder and use a step stool.
  • Must be able to work a flexible work schedule including nights and weekends.