Field Service Engineer

4 weeks ago


Raleigh, North Carolina, United States GRIFOLS, S.A. Full time

Job Summary:

We are seeking a highly skilled Field Service Engineer to join our team at Grifols, S.A. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers at their facilities and via remote access tools and telephone.

Key Responsibilities:

  • Provide technical support and maintenance services to customers at their facilities and via remote access tools and telephone.
  • Collaborate with interdepartmental teams to ensure proper resolution and close out of regulated documentation in the CRM system.
  • Manage all preventative maintenance and system upgrades of instrumentation and its interface at the customer site.
  • Provide troubleshooting to diagnose and resolve technical issues on a variety of electromechanical, fluidic, and medical devices.
  • Deal with diverse and oftentimes complex issues where analysis may require in-depth evaluation of many factors.

Requirements:

  • 0-2 years of experience working with lab equipment and/or electronic/electro-mechanical equipment with a Bachelor's degree in Engineering, Technical, or related Scientific Discipline.
  • 4 years of experience working with lab equipment and/or electronic/electro-mechanical equipment with an Associate's Degree.
  • 4+ years of experience working with lab equipment and/or electronic/electro-mechanical equipment with a High School Diploma/GED Equivalent.
  • Experience with Service Max/Sales Force platform is a plus.

What We Offer:

  • Hourly pay plus annual bonus target.
  • Company Car, Laptop, and Cell Phone.
  • Paid Vacation, paid parental leave, PTO holidays, floating holidays.
  • Professional development opportunities (training, career development).
  • Gym pass, Employees perks program.
  • 401(k) Retirement Plan (Grifols will match 100% on the first 4% of eligible compensation you contribute, and 50% on the next 2% of eligible compensation you contribute).
  • Health insurance: Medical, Dental, Vision, Travel accident insurance; Life and AD and D Insurance, Short- & Long-Term Disability Insurance, Health Savings Account, Flexible Spending Account, Critical Illness, Accident, Hospital Indemnity coverages, Adoption benefits.

Why Grifols:

Grifols is a global healthcare company that has been working to improve the health and well-being of people around the world since 1909. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce, and market innovative medicines, solutions, and services in more than 110 countries and regions.

Location:

North America: USA: NC-Raleigh, NC-Durham, NC-RTP



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