Field Service Engineer
7 hours ago
Job Summary:
We are seeking a highly skilled Field Service Engineer to join our team at Grifols, S.A. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers at their facilities and via remote access tools and telephone.
Key Responsibilities:
- Provide technical support and maintenance services to customers at their facilities and via remote access tools and telephone.
- Collaborate with interdepartmental teams to ensure proper resolution and close out of regulated documentation in the CRM system.
- Manage all preventative maintenance and system upgrades of instrumentation and its interface at the customer site.
- Provide troubleshooting to diagnose and resolve technical issues on a variety of electromechanical, fluidic, and medical devices.
- Deal with diverse and oftentimes complex issues where analysis may require in-depth evaluation of many factors.
Requirements:
- 0-2 years of experience working with lab equipment and/or electronic/electro-mechanical equipment with a Bachelor's degree in Engineering, Technical, or related Scientific Discipline.
- 4 years of experience working with lab equipment and/or electronic/electro-mechanical equipment with an Associate's Degree.
- 4+ years of experience working with lab equipment and/or electronic/electro-mechanical equipment with a High School Diploma/GED Equivalent.
- Experience with Service Max/Sales Force platform is a plus.
What We Offer:
- Hourly pay plus annual bonus target.
- Company Car, Laptop, and Cell Phone.
- Paid Vacation, paid parental leave, PTO holidays, floating holidays.
- Professional development opportunities (training, career development).
- Gym pass, Employees perks program.
- 401(k) Retirement Plan (Grifols will match 100% on the first 4% of eligible compensation you contribute, and 50% on the next 2% of eligible compensation you contribute).
- Health insurance: Medical, Dental, Vision, Travel accident insurance; Life and AD and D Insurance, Short- & Long-Term Disability Insurance, Health Savings Account, Flexible Spending Account, Critical Illness, Accident, Hospital Indemnity coverages, Adoption benefits.
Why Grifols:
Grifols is a global healthcare company that has been working to improve the health and well-being of people around the world since 1909. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce, and market innovative medicines, solutions, and services in more than 110 countries and regions.
Location:
North America: USA: NC-Raleigh, NC-Durham, NC-RTP
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