Field Service Technician

4 weeks ago


Raleigh, North Carolina, United States Pro Mach Inc Full time

Job Summary

We are seeking a skilled Field Service Technician to join our team at Pro Mach Inc. As a Field Service Technician, you will provide technical support to customers throughout the life of a machine, offering advice and physical assistance to identify problems and provide innovative solutions.

Key Responsibilities

  • Provide on-site training to customers' operators and technicians on set-up, operation, change-over, and maintenance of systems
  • Attend classes to obtain and maintain service training certification by the Packaging Machinery Manufacturers Association (PMMI)
  • Assemble component parts for the Aftermarket parts group, engage in occasional machine rebuilds/upgrades, research machine designs to identify non-standard parts, and respond to customers' outreach for immediate service support
  • Prepare detailed trip reports for the customer and company, identifying problem(s) encountered, actions taken to resolve the problem(s), and recommended next steps to fully satisfy the customer's service needs
  • Prepare field time reports, expense receipts, and follow-up communication with customers
  • Other responsibilities may include development of machine operation manuals and troubleshooting guides, exchanging machine design observations with the engineering department, updating, and organizing technical files, assembly and test of new machines, and participation in customer Factory Acceptance Tests

Requirements

  • Associates Degree in a related technical field or 8 years of related work experience
  • 3+ years in custom machine manufacturing or mechanical repair/maintenance
  • Excellent knowledge of mechanical/electrical technical applications, specifically Allen-Bradley PLCs, servo driven motors and controls, stepper motors and controls, and pneumatic driven machinery
  • Ability to read and understand complex engineering designs, including wiring schematics
  • Packaging industry experience preferred
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Problem-solver with strong independent judgment skills
  • Track record of successfully multitasking to meet timelines on deliverables
  • Ability to travel domestically and internationally up to 85%

About Pro Mach Inc

We are a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day. We offer an open, communicative environment that fosters individual initiative and growth opportunities. As a Pro Mach employee, you receive comprehensive medical/dental programs, life insurance, a generous paid time off program, and a retirement savings plan with a company match.



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