Field Service Engineer

3 weeks ago


Raleigh, North Carolina, United States Paratus Service Group Full time
Job Overview

As a Field Service Engineer at Paratus Service Group, you will play a key role in providing on-site technical support, programming, commissioning, troubleshooting, and maintenance for advanced lighting control systems. Working directly with clients, you will ensure that our state-of-the-art lighting solutions are operating efficiently and that customer satisfaction is achieved through exceptional service.

This role requires strong technical expertise, problem-solving skills, and a customer-oriented mindset. You will work closely with the sales, project management, and technical teams to ensure seamless project delivery and high-quality service.

Key Responsibilities
  • Installation & Commissioning: Perform on-site installation and configuration of lighting control systems, ensuring proper integration with electrical and mechanical systems.
  • Technical Support & Troubleshooting: Diagnose and resolve technical issues with lighting control systems, including hardware, software, and network-related problems.
  • Customer Training & Support: Deliver training to clients and contractors on the operation, functionality, and maintenance of the installed lighting control systems.
  • Maintenance & Repairs: Perform regular maintenance, inspections, and repairs to ensure long-term reliability of the lighting control systems.
Qualifications
  • Bachelor's degree, technical diploma, or military experience in Electrical Systems, Electronics, Automation, or a related field.
  • 2+ years of field service experience in lighting control, building automation, or electrical systems.
  • Knowledge of lighting control systems, electrical circuits, and networking principles preferred.
Benefits
  • Competitive salary with performance-based incentives.
  • Health, dental, and vision insurance.
  • Opportunities for professional growth and continuous learning.
  • Travel reimbursement and company vehicle for on-site service.


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