Field Service Engineer
4 weeks ago
We are seeking a highly skilled Field Service Engineer to join our team at Grifols Shared Services North America, Inc. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the Raleigh-Durham, NC area and beyond.
Key Responsibilities- Provide technical support and maintenance services to customers at their facilities and via remote access tools and telephone.
- Collaborate with interdepartmental teams to ensure proper resolution and close out of regulated documentation in the CRM system.
- Manage all preventative maintenance and system upgrades of instrumentation and its interface at the customer site.
- Provide troubleshooting to diagnose and resolve technical issues on a variety of electromechanical, fluidic, and medical devices.
- 0-2 years of experience working with lab equipment and/or electronic/electro-mechanical equipment.
- Bachelor's degree in Engineering, Technical, or related Scientific Discipline.
- Excellent organizational, record keeping, and inventory skills.
- Knowledge of GMP, ISO, and other certifying agency policies and regulations.
- Proficient with Microsoft applications and familiar with computerized call handling systems.
- Hourly pay plus annual bonus target.
- Company car, laptop, and cell phone.
- Paid vacation, paid parental leave, PTO holidays, floating holidays.
- Professional development opportunities (training, career development).
- Gym pass, employees' perks program.
- 401(k) Retirement Plan (Grifols will match 100% on the first 4% of eligible compensation you contribute, and 50% on the next 2% of eligible compensation you contribute).
- Health insurance: Medical, Dental, Vision.
- Travel accident insurance; Life and AD and D Insurance, Short- & Long-Term Disability Insurance.
- Health Savings Account, Flexible Spending Account.
- Critical Illness, Accident, Hospital Indemnity coverages.
- Adoption benefits.
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