Field Service Engineer

4 weeks ago


Raleigh, North Carolina, United States Grifols Shared Services North America, Inc Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at Grifols Shared Services North America, Inc. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the Raleigh-Durham, NC area and beyond.

Key Responsibilities
  • Provide technical support and maintenance services to customers at their facilities and via remote access tools and telephone.
  • Collaborate with interdepartmental teams to ensure proper resolution and close out of regulated documentation in the CRM system.
  • Manage all preventative maintenance and system upgrades of instrumentation and its interface at the customer site.
  • Provide troubleshooting to diagnose and resolve technical issues on a variety of electromechanical, fluidic, and medical devices.
Requirements
  • 0-2 years of experience working with lab equipment and/or electronic/electro-mechanical equipment.
  • Bachelor's degree in Engineering, Technical, or related Scientific Discipline.
  • Excellent organizational, record keeping, and inventory skills.
  • Knowledge of GMP, ISO, and other certifying agency policies and regulations.
  • Proficient with Microsoft applications and familiar with computerized call handling systems.
What We Offer
  • Hourly pay plus annual bonus target.
  • Company car, laptop, and cell phone.
  • Paid vacation, paid parental leave, PTO holidays, floating holidays.
  • Professional development opportunities (training, career development).
  • Gym pass, employees' perks program.
  • 401(k) Retirement Plan (Grifols will match 100% on the first 4% of eligible compensation you contribute, and 50% on the next 2% of eligible compensation you contribute).
  • Health insurance: Medical, Dental, Vision.
  • Travel accident insurance; Life and AD and D Insurance, Short- & Long-Term Disability Insurance.
  • Health Savings Account, Flexible Spending Account.
  • Critical Illness, Accident, Hospital Indemnity coverages.
  • Adoption benefits.


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