Technical Service Engineer

3 weeks ago


Raleigh, North Carolina, United States Andritz Full time

We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

This position is responsible for providing technical support to area customers in close cooperation with local Application Sales Engineers, identifying, communicating, and pursuing sales opportunities of Stowe Woodward and Mount Hope products.

Conducts paper machine audits and service calls as scheduled by the Regional Sales Manager in close cooperation with local Application Sales Engineers.


  • Conducts paper machine shutdown inspections and prepares onsite reports as scheduled by the Regional Sales Manager in close cooperation with local Application Sales Engineers.
  • Troubleshoots customer roll problems and provides and/or helps implement appropriate solutions.
  • Monitors paper machine operating parameters such as water cooling and roll surface temperatures, etc.
  • Helps the local Application Sales Engineer build and maintain comprehensive databases on customer roll cover, bowed roll and mechanical specifications, installation and roll life information and rebuild/recover information.

Key Responsibilities:

  • Searches out and recommends new cover and bowed roll applications.
  • Prepares brief call report on each paper mill visit, including the contact information and purpose of each trip, and sends to Application Sales Engineer and Regional Sales Manager.
  • Communicates field activity, including sales opportunities, inter-company items and competitive issues to the appropriate Regional Sales Manager.
  • Prepares monthly summary report to the Regional Sales Manager outlining highlights of the previous month, a forecast of the requirements of the following month, areas of opportunity in the field, plant issues, and competitive issues/gossip.
  • Communicates roll-covering or bowed roll opportunities to the Application Sales Engineer.
  • Relieves Application Sales Engineers during vacation.

This role requires excellent communication and interpersonal skills, a proven mechanical aptitude, and a strong entrepreneurial drive. Strong computer skills including solid understanding of Word, Excel and general database management. Extensive travel required within the assigned region.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.


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