Senior Client Intake Coordinator
4 weeks ago
We are seeking a highly skilled and experienced Senior Client Intake Coordinator to join our team at the Law Offices of Robert Tsigler, PLLC. As a key member of our intake team, you will be responsible for providing exceptional customer service to our clients, managing client relationships, and ensuring a seamless onboarding experience.
Key Responsibilities:
- Provide exceptional customer service to clients, responding to inquiries and resolving issues in a timely and professional manner
- Manage client relationships, including scheduling consultations, appointments, and follow-ups
- Handle high volumes of telephone calls, identifying and resolving complex client-related issues
- Explain our firm's services to potential clients, highlighting our unique value proposition
- De-escalate situations using compassion and empathy, ensuring client satisfaction
- Work independently, prioritizing tasks and managing time effectively to meet deadlines
- Familiarize yourself with various apps, software, and marketing platforms to better serve our clients
What We Offer:
- Competitive salary, commensurate with experience
- Health benefits, including medical, dental, and vision coverage
- 401K with discretionary matching
- Paid time off and maternity/family leave
- Discretionary performance-based year-end bonus
- Collegial and close-knit work environment
Requirements:
- Up-to-date resume, highlighting relevant experience in client intake and law firm settings
- Experience in criminal defense, immigration law, and/or family law preferred
- Sales experience preferred
- Cover letter highlighting your skill set and salary requirements
- Bilingual preferred, but not required
- Must be at least 18 years of age and eligible to work in the USA
We are an equal opportunity employer and welcome applications from diverse candidates. Please submit your application, including your resume and cover letter, to our online portal. We look forward to reviewing your application.
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