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Intake Representative
4 weeks ago
Are you a skilled communicator with a passion for healthcare? Do you have a strong understanding of Korean culture and language? We are seeking a highly motivated and detail-oriented Intake Representative - Korean to join our team at VillageCare.
Job Summary:
VillageCare is a community-based, not-for-profit organization serving people with chronic care needs, as well as seniors and individuals in need of continuing care and managed care services. As an Intake Representative - Korean, you will play a crucial role in supporting prospective members interested in enrolling in our VillageCareMAX MLTC, MAP, and DSNP products.
Key Responsibilities:
- Answer incoming calls from clients and referral sources, providing comprehensive answers to inquiries and promoting our company offerings.
- Verify Medicaid and Medicare eligibility and ensure accurate demographic information in our enrollment system.
- Assist the Business Development Manager in maintaining strong relationships with referral sources and scheduling nursing visits as needed.
- Provide detailed explanations of plan benefits and compare various options to guide potential members in choosing the best plan for their needs.
Requirements:
- An Associate's Degree is preferred, along with 2-3 years of experience in healthcare or customer service settings.
- Fluency in Korean is a critical requirement, as effective communication with our diverse client base is paramount.
- Strong problem-solving abilities, a customer-centric mindset, and the capacity to foster collaborative relationships with external stakeholders and referral sources.
- Proficiency in data entry and familiarity with Medicaid and Medicare systems.
What We Offer:
- A competitive salary ranging from $28.38 to $31.93 per hour.
- A generous PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, and Additional Employee Discounts.
About VillageCare:
VillageCare is a community-based, not-for-profit organization serving people with chronic care needs, as well as seniors and individuals in need of continuing care and managed care services. Our mission is to promote healing, better health and well-being to the fullest extent possible.
How to Apply:
If you are a motivated and detail-oriented individual with a passion for healthcare and a strong understanding of Korean culture and language, we encourage you to apply for this exciting opportunity.
