Bilingual Customer Service Representative
3 days ago
We are seeking a highly skilled Bilingual Customer Service Representative to join our team at MAXIMUS. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a positive experience for all interactions.
Key Responsibilities- Answer incoming calls from customers, responding to their inquiries and resolving issues in a timely and professional manner.
- Track and document all customer interactions using our systems, ensuring accurate and up-to-date records.
- Meet quality assurance and performance metrics, maintaining high levels of customer satisfaction and service excellence.
- Facilitate the fulfillment of customer requests for materials, providing support and guidance as needed.
- Transfer or refer customers to appropriate entities, ensuring seamless and efficient resolution of issues.
- Escalate complex issues to designated staff for resolution, maintaining a high level of customer satisfaction.
- Facilitate translation services for non-English speaking customers, providing support and guidance as needed.
- Attend meetings and training sessions, maintaining up-to-date knowledge of all programs and systems.
- High school diploma or equivalent required, with 0-6 months of relevant professional experience.
- Must be fluent in English and the specified secondary language.
- Customer service experience preferred.
- Must reside in or within 70 miles of El Paso, TX.
- Must be able to work onsite during equipment training and complete classroom and on-the-job training with no time missed.
- Bilingual candidates must be able to read, speak, and write in Spanish and English fluently.
Our team operates in a fast-paced, dynamic environment, requiring strong communication and problem-solving skills. As a Bilingual Customer Service Representative, you will be working in a hybrid-remote role, with a mix of onsite and remote work.
BenefitsAs a valued member of our team, you will enjoy a comprehensive benefits package, including:
- Competitive compensation and quarterly bonuses based on performance.
- Comprehensive insurance coverage, including medical, dental, vision, prescription, and partially funded HSA.
- Future planning opportunities, including 401K retirement savings plan and company matching.
- Paid time off package, including holidays and sick leave.
- Holistic wellness support, including access to resources for physical, emotional, and financial wellness.
- Recognition platform, acknowledging and appreciating outstanding employee contributions.
- Diversity, equity, and inclusion initiatives, fostering a workplace committed to these values.
- Tuition reimbursement, investing in ongoing education and development.
- Employee perks and discounts, exclusively for employees.
- Maximus wellness program and resources, tailored to individual needs.
- Professional development opportunities, including training programs, workshops, and conferences.
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