Service Center Operations Supervisor

2 weeks ago


Auburn Hills, Michigan, United States Rhino Tool House Full time
Job Overview

The Repair Center Manager at Rhino Tool House is responsible for the effective management of the Service Center operations. This role encompasses a variety of critical functions aimed at ensuring operational excellence.

Key Responsibilities:

  • Operational Oversight: Manage daily activities of the Service Center to ensure smooth operations.
  • Staff Management: Supervise and guide team members to foster a productive work environment.
  • Strategic Development: Formulate and implement operational strategies to enhance efficiency.
  • Performance Metrics: Collect and analyze KPI data to assess performance against set targets.
  • Quality Control: Maintain high standards of quality assurance and compliance with safety regulations.
  • Inventory Management: Oversee inventory levels and optimize stock to reduce waste.
  • Training and Development: Conduct team meetings and training sessions to promote skill enhancement.
  • Safety Leadership: Act as the facility's safety lead, ensuring adherence to safety protocols.
  • Employee Relations: Conduct performance reviews and foster a positive workplace culture.
  • Process Improvement: Streamline workflows and enhance operational processes.
  • Customer Interaction: Address customer inquiries and ensure satisfaction with services provided.
  • Vendor Coordination: Manage relationships with external vendors for repair services.

This position requires a proactive approach to managing operations and a commitment to maintaining high standards of service and compliance. The ideal candidate will possess strong leadership skills and a comprehensive understanding of repair center dynamics.



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