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Service Center Operations Supervisor

2 months ago

Auburn Hills, Michigan, United States Rhino Tool House Full time
Job Overview

The Repair Facility Manager at Rhino Tool House is responsible for the comprehensive management of the Service Center's operations. This role encompasses a variety of critical functions aimed at enhancing efficiency and ensuring superior service delivery.

Key Responsibilities:

  • Manage daily operations of the Service Center, ensuring optimal performance.
  • Supervise and mentor staff, fostering a productive work environment.
  • Develop and implement operational strategies to drive efficiency.
  • Analyze Key Performance Indicators (KPIs) to assess and improve service quality.
  • Establish productivity standards and goals for team members.
  • Oversee quality assurance processes to maintain high service standards.
  • Ensure compliance with safety regulations and operational standards.
  • Maintain inventory levels and optimize stock management.
  • Conduct team meetings and training sessions to enhance staff capabilities.
  • Lead safety initiatives and facilitate safety meetings.
  • Review and approve employee timecards and vacation requests.
  • Evaluate and approve expenses in line with company policies.
  • Conduct performance reviews and set objectives with employees.
  • Promote a positive workplace culture and monitor employee satisfaction.
  • Develop and execute standard operating procedures.
  • Streamline workflows and prioritize technician assignments.
  • Manage repair status reports and maintain repair tracking systems.
  • Forecast monthly sales and maintain gross margins.
  • Collaborate with sales teams regarding customer needs and service opportunities.
  • Practice efficient facility management and oversee company vehicle maintenance.
  • Stay informed about industry trends and ensure compliance with labor and safety laws.
  • Assist with audit requests and manage supply orders.
  • Coordinate incoming and outgoing shipments effectively.
  • Ensure adherence to ISO certification standards.
  • Provide customer support and follow up on inquiries and complaints.
  • Assist technicians with troubleshooting and parts procurement.
  • Manage vendor relationships and oversee external repair processes.
  • Support sales initiatives by providing technical insights and assistance.

This role is essential for maintaining the operational excellence of the Service Center and ensuring that customer expectations are consistently met.