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Service Operations Representative

2 months ago

Auburn Hills, Michigan, United States Legend Valve & Fitting Inc Full time
Become a Key Player as a Customer Service Representative at Legend Valve & Fitting, Inc.

Legend Valve & Fitting, Inc. specializes in delivering plumbing and hydronic system solutions tailored for industrial and commercial applications. Our extensive product range is designed to meet the needs of plumbing and hydronic systems. We are committed to providing exceptional service to our clients.

POSITION OVERVIEW

The Customer Service Representative is integral to managing customer inquiries, processing orders, and promptly addressing customer feedback. We seek individuals who align with our core values of customer satisfaction, integrity, innovation, and compassion.

KEY RESPONSIBILITIES
  • Efficiently process and manage customer orders
  • Collaborate with various departments to coordinate special requests
  • Ensure accurate pricing and order management
  • Foster positive relationships with clients
  • Address customer feedback and resolve issues effectively
  • Serve as a liaison between departments and clients
  • Provide administrative support and maintain necessary documentation
  • Assist with reception duties as required
SUPERVISORY ROLE

This position does not entail any direct supervisory responsibilities.

REQUIREMENTS
  • High School Diploma or equivalent is mandatory
  • A minimum of 3 years of experience in customer service
  • Strong communication and computer skills
  • Willingness to work flexible shifts
PERSONAL AND PROFESSIONAL QUALITIES
  • Demonstrated strong work ethic and sound judgment
  • Effective written and verbal communication skills
  • Genuine passion for customer service and process enhancement
  • Integrity and a collaborative mindset
WORK ENVIRONMENT

This role is primarily office-based, involving various administrative tasks. Employees will interact with colleagues, operate computers, and may occasionally lift objects. The office setting is dynamic and requires strong organizational capabilities.

BENEFITS OFFERED

Legend Valve provides a comprehensive benefits package that includes health and wellness benefits, employee stock ownership, insurance options, retirement plans, and more to support your overall well-being and future planning.

  • Health and wellness benefits available from the start
  • Employee stock ownership awards
  • 401k plan with company matching
  • Generous Paid Time Off policy
  • Employee assistance program
  • Life and AD&D insurance coverage

Legend Valve is committed to creating a diverse and inclusive workplace. We invite you to join us in our dedication to workplace equality.