Service Desk Operations Specialist

1 week ago


Auburn Hills, Michigan, United States Sentinel Technologies Inc. Full time
Service Desk Technician

We are seeking a highly skilled Service Desk Technician to join our team at Sentinel Technologies Inc. and play a critical role in providing top-notch support to our company's employees.

  • Provide Level 1 Onsite Support for all desktop hardware and software issues, ensuring timely and effective resolutions.
  • Work on hardware and software problems of moderate scope, utilizing technical expertise to deliver satisfactory outcomes.
  • Deliver exceptional customer service to the entire company, building strong relationships and trust through effective communication and problem-solving skills.
  • Participate in project-based work, such as upgrades, installations, and other IT operational tasks, contributing to the improvement of our company's overall IT operations.
  • Coordinate high-impact service requests with resolution groups and vendors, ensuring satisfactory completion and meeting business objectives.

This is a contract-to-hire position that requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional service.

As a Service Desk Technician, you will be an integral part of our team, working closely with colleagues to resolve technical issues and improve our company's overall IT operations.



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