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Customer Service Representative

2 months ago

Lexington, Kentucky, United States The LaSalle Group Full time

Are you interested in working with a company that is fun, cares about professional growth and has great benefits and incentives? The LaSalle Group is currently working with a leading global corporate payments company. They are looking for Customer Service Representatives for their team. The ideal candidate will have 1-2 years or more of customer service experience.

  • Making outbound and taking inbound calls within department KPI goals
  • Entering data accurately into the system
  • Utilizing critical thinking skills over the phone to assist clients with issues
  • Communicating issues effectively and professionally with all clients and departments
  • Utilizing proper grammar and appropriate speech to notate client needs and issues
  • Completing assigned duties on time
  • Performing other duties as needed or assigned

Key Responsibilities:

  • Provide exceptional customer service to clients via phone and email
  • Resolve client issues in a timely and professional manner
  • Meet or exceed department KPI goals for call volume and quality
  • Collaborate with internal teams to resolve client issues

Requirements:

  • 1+ years of customer service experience
  • Critical thinking skills
  • Excellent written and oral communication skills
  • Proficient communication that includes telephone, verbal and written skills
  • Demonstrated ability to work in a team environment
  • Demonstrated knowledge of the Internet and Microsoft Word, Excel and Outlook programs