Residence Inn Team Member
5 days ago
The Phelps - Residence Inn Cincinnati Downtown is seeking a skilled and detail-oriented Front Desk Agent to join their team. As a key member of the front office staff, you will be responsible for providing exceptional customer service, resolving issues, and ensuring a smooth stay experience.
Key Responsibilities:
- Greets guests warmly and registers them promptly, using your excellent communication skills to resolve any issues that may arise.
- Process payments, handle cash, and balance the house bank with accuracy and efficiency.
- Promptly answer phone calls, take messages, and retrieve mail and packages for guests as needed.
- Closely monitor guest satisfaction, addressing any concerns or complaints in a professional and courteous manner.
Requirements:
- High school diploma or equivalent required; prior hospitality experience preferred.
- Excellent communication and problem-solving skills, with the ability to work well under pressure.
- Familiarity with computer systems, including Galaxy, is a plus but not essential.
- Able to stand for long periods, move throughout the front office, and perform essential job functions continuously.
Compensation: The estimated annual salary for this position is around $42,000-$52,000, depending on experience and qualifications.
About Us: The Phelps - Residence Inn Cincinnati Downtown offers a supportive and inclusive work environment, with opportunities for growth and development. Our team is dedicated to providing exceptional guest experiences, and we are committed to creating a positive and productive work culture.
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