Resident Experience Specialist

5 days ago


Cincinnati, Ohio, United States MSCCN Full time

About MSCCN, a leading nonprofit real estate developer and owner. We strengthen neighborhoods across the nation with a mission to build and sustain strong communities where people can achieve their full potential.

Job Title: HR Administrative Assistant

The estimated annual salary for this position is $50,000 - $60,000.

Job Summary:
We're seeking a highly skilled administrative professional to join our team as an HR Administrative Assistant. In this role, you'll provide exceptional customer service to residents, guests, and team members at our property site while supporting the Community and/or Services Maintenance Manager with various tasks.

Key Responsibilities:
* Provide exceptional customer service to residents, guests, and team members
* Assist with administrative support to the Community and/or Services Maintenance Manager
* Handle multiple tasks efficiently and effectively
* Ensure compliance with regulatory requirements
* Develop relationships with residents to understand their needs and aspirations
* Initiate Maintenance Service Requests and follow up with residents
* Greet prospective tenants and show the property features
* Process applications for approval and follow up with applicants
* Conduct service inspections to ensure apartments are in move-in condition
* Facilitate community engagement activities with residents
* Manage rental payment process
* Prepare recertification and lease renewals
* General clerical duties: photocopying, faxing, mailing, and filing
* Track and ensure timely delivery of resident notices
* Coordinate and maintain records for staff office, phones, parking, and office keys
* Code and process invoices and research discrepancies as needed

Requirements:
* Bilingual in English and Spanish required
* High school graduate or GED equivalent
* Customer service/administrative experience in Property/Hotel/Retail/Sales
* 1+ year experience and proficiency in Microsoft Office industry software such as Yardi a plus

MSCCN is committed to diversity in its workplace. Applicants from diverse backgrounds are encouraged to apply.



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