Hotel Guest Services Specialist

3 weeks ago


Cincinnati, Ohio, United States Holiday Inn Hotel & Suites Cincinnati Downtown Full time

We're looking for a talented and dedicated individual to join our team as a Front Desk Attendant at Holiday Inn Hotel & Suites Cincinnati Downtown.

About the Role

This role involves providing exceptional customer service to our guests, managing their account information, and ensuring a smooth check-in and check-out process. As a Front Desk Attendant, you will be the first point of contact for our guests and will play a critical role in setting the tone for their stay.

Responsibilities
  • Guest Service: Welcome and register guests, answer questions, and provide assistance with hotel amenities and services.
  • Account Management: Manage guest accounts, including room assignments, billing, and payment processing.
  • Communication: Respond to guest inquiries, resolve issues, and provide accurate information about hotel policies and procedures.
  • Teamwork: Collaborate with housekeeping staff to ensure rooms are ready for new guests and with other departments to achieve seamless operations.
Requirements
  • Experience: 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
  • Skills: Excellent communication and interpersonal skills; ability to work well under pressure and multitask; basic math skills and accuracy with handling cash and credit transactions.
  • Education: High school graduate, GED recipient, or equivalent.
Compensation and Benefits

We offer a competitive salary of $15 per hour and a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays.



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